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You will get a superior customer service for your brand/business

Shefali J.Status: Offline
Shefali J. Shefali J.
4.5
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Shefali, priced and ready to go.
Shefali J.Status: Offline
Shefali J. Shefali J.
4.5
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Shefali, priced and ready to go.

Project details

In this project, you will get certain hours of customer service upon a discussion that includes all terms. if you need customer support via call/chat/email etc, from a qualifies person holding 5 years of freelancing experience.
Purpose
Business
Industry
Ecommerce
Language
English
What's included
Service Tiers Starter
$1,200
Standard
$3,300
Advanced
$5,000
Delivery Time 30 days 50 days 70 days
Number of Hours of Work
100300500
Scriptwriting
-
-
-
Summary Report
Social Media Replies
Email Support
Live Chat Support
-
4.5
7 reviews
71% Complete
(5)
14% Complete
(1)
1% Complete
(0)
14% Complete
(1)
1% Complete
(0)

NB

Nathan B.
5.00
Aug 12, 2025
Customer Service Advisor Shefali was professional, courteous, and responsive throughout our engagement. She approached tasks with a positive attitude and was always willing to assist. While our team’s needs have shifted, we appreciated her support and wish her all the best in future roles.

NB

Nathan B.
5.00
Jan 30, 2025
Live chat email support short term contract

AS

Arthur S.
2.15
Aug 30, 2024
CS Specialist - English Market

NB

Nathan B.
5.00
May 21, 2024
Per Ticket Support contract

AG

Amit G.
5.00
May 18, 2024
Business development She is good .right on time and have good knowledge about her field .
Shefali J.Status: Offline

About Shefali

Shefali J.Status: Offline
Project Management / CS CSR Specialist
100% Job Success
4.5  (7 reviews)
Surat, India - 5:29 am local time
With over 7 years of experience in customer service, operations, and project management, I’ve grown from frontline support to analytical and leadership roles — developing a strong ability to manage teams, streamline workflows, and enhance the customer experience.

I specialize in optimizing multi-channel operations through platforms like Zendesk, Reamaze, and Salesforce, while leveraging data to improve performance and drive accountability. My experience includes designing onboarding programs, defining KPIs, and building systems to monitor metrics such as CSAT, NPS, and SLA compliance, ensuring consistent service excellence.

As a detail-oriented professional with a business analysis and project management background, I thrive on identifying process inefficiencies, implementing scalable solutions, and aligning cross-functional teams toward shared goals. My passion lies in creating structure out of complexity — building support systems that not only delight customers but also empower businesses to scale efficiently.

Steps for completing your project

After purchasing the project, send requirements so Shefali can start the project.

Delivery time starts when Shefali receives requirements from you.

Shefali works on your project following the steps below.

Revisions may occur after the delivery date.

Introduction

I will explore and learn about the client and his/her company and their aspects.

Adapting

I will adapt with schedule and work goals

Review the work, release payment, and leave feedback to Shefali.