You will get Gorgias tailored to the way you work
Project details
I bring a wealth of experience in Customer Experience (CX) Design, having worked with over 50 companies across different industries. I'm here to help you build support teams that fit your business perfectly.
By choosing my services, you'll get a quick and thorough setup of the Gorgias platform, along with insights on how other successful companies enhance their customer experience.
My goal is to provide you with a setup I'd be proud of, complete with all the tools and training your team needs to succeed. Together, we can implement top-notch processes and technology to take your customer service to the next level.
By choosing my services, you'll get a quick and thorough setup of the Gorgias platform, along with insights on how other successful companies enhance their customer experience.
My goal is to provide you with a setup I'd be proud of, complete with all the tools and training your team needs to succeed. Together, we can implement top-notch processes and technology to take your customer service to the next level.
Project Type
Ecommerce Management, Project ManagementWhat's included
| Service Tiers |
Starter
$1,500
|
Standard
$3,375
|
Advanced
$6,250
|
|---|---|---|---|
| Delivery Time | 14 days | 21 days | 30 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
About Ty
I'll help you find the next best version of your Customer Experience
Los Angeles, United States - 9:47 am local time
Hi, I’m a customer service expert with over 20 years of experience, and I specialize in helping businesses like yours build exceptional support teams and deliver memorable customer experiences. Whether you’re a lean startup or a thriving business looking to scale, I’ve got the expertise and tools needed to elevate your CX game.
Here’s what I bring to the table:
➡️ Custom CX Solutions: I can create your customer service setup from scratch or optimize what you already have.
➡️ Scaling Expertise: Managed teams from 1 to 300 (both onshore and offshore). Scaling is my specialty.
➡️ Proven Results: Helped brands like Brighton Collectibles and Dixxon clear backlogs—all without additional hires.
➡️ Tech-Savvy: Mastered platforms like Zendesk and Gorgias for companies including The Honey Pot Co and Wonderfold.
➡️ End-to-End Implementation: Built entire CX departments for brands like Joopiter and MelangeFit.
➡️ CX Transformation: Revamped policies, systems, and tools for standout brands like Thrive Causemetics and Ilia Beauty.
Customer support isn’t just about solving problems—it’s about forging connections and strengthening loyalty. That’s why I focus on scalable systems, streamlined processes, and in-depth training to ensure your team consistently delivers excellence.
If you’re looking to:
✔ Clear bottlenecks without extra hires
✔ Create a more efficient, adaptable support team
✔ Delight your customers every step of the way
...then I’d love to help!
📅 Talk with me directly by sending a message.
Let's talk about how I can help your business thrive!
Steps for completing your project
After purchasing the project, send requirements so Ty can start the project.
Delivery time starts when Ty receives requirements from you.
Ty works on your project following the steps below.
Revisions may occur after the delivery date.
We will schedule a kick-off ASAP.
We will have a call to start and talk about what we need for the project.
Outline project intentions
We'll provide an overview of how setup will work. You will review and approve (or request revisions) to the workflow. Once approved, we will work on implementation and documentation.