You will get a month professional customer service.
Top Rated
Project details
The sole aim of all organizations is to keep client purchasing, my main focus will be retention and delivering of quality services. Working with high earning clients was my focus in my previous job.
The list of service which I can assist you with:
🟢 Handle eCommerce inquiries via Live Chat Support or email.
🟢 Provide adept live chat support.
🟢 Manage email operations.
🟢 Address product queries via email, live chat, Facebook and Instagram
🟢 Respond to order inquiries.
🟢 Efficiently process refunds and cancellations.
🟢Offer content recommendations.
🟢 Resolve conflicts with finesse.
🟢 Manage messages and comments on social media, ensuring a positive online presence.
CRM TOOL
Zendesk, Crips and Zoho
You will get 1 month professional customer service, online chat, Email support, and Technical support services.
I am ready to work with you on your project.
The list of service which I can assist you with:
🟢 Handle eCommerce inquiries via Live Chat Support or email.
🟢 Provide adept live chat support.
🟢 Manage email operations.
🟢 Address product queries via email, live chat, Facebook and Instagram
🟢 Respond to order inquiries.
🟢 Efficiently process refunds and cancellations.
🟢Offer content recommendations.
🟢 Resolve conflicts with finesse.
🟢 Manage messages and comments on social media, ensuring a positive online presence.
CRM TOOL
Zendesk, Crips and Zoho
You will get 1 month professional customer service, online chat, Email support, and Technical support services.
I am ready to work with you on your project.
Purpose
BusinessIndustry
Beauty & Cosmetics, Cryptocurrency & Blockchain, Ecommerce, Financial Services, Food & Beverage, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Telecommunications, WellnessLanguage
EnglishWhat's included $600
These options are included with the project scope.
$600
- Delivery Time 31 days
- Number of Revisions 1
- Number of Hours of Work 120
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MS
Mike S.
Sep 11, 2023
Business Assistant - Full Time
Segun was very helpful and was very responsive! Thank you!
About Segun
Customer Success | Retention & Growth Strategist | 8+ Years Ex
100%
Job Success
Lagos, Nigeria - 2:37 pm local time
My expertise goes beyond handling support requests; I develop strategic customer success frameworks that improve engagement, reduce churn, and drive long-term growth.
I specialize in:
Customer onboarding & lifecycle management
Churn reduction strategies
Complaint resolution & escalation management
Customer retention & loyalty programs
Process improvement & support optimization
Cross-functional collaboration with sales & operations teams
With strong communication and active listening skills, I anticipate client needs before they become problems. I focus on turning customer interactions into growth opportunities while maintaining a seamless, high-quality experience.
Throughout my career, I have worked across industries, including fintech, crypto, e-commerce, and digital services, and have adapted quickly to fast-paced, high-demand environments.
My approach is data-informed, relationship-focused, and growth-oriented.
If you're looking for a Customer Success Manager who understands that retention is the foundation of scalable growth, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Segun can start the project.
Delivery time starts when Segun receives requirements from you.
Segun works on your project following the steps below.
Revisions may occur after the delivery date.
Project onboarding and communication channel
Onboarding and communication model.