You will get a trilingual customer service agent (Dutch, English & Spanish)
Project details
You’ll be working with a trilingual customer service agent with 4 years of experience handling live chat, emails, and phone support—often all at once. I have a reliable internet connection and a well-equipped laptop for day-to-day work, and if the role requires more processing power, I also have a high-performance desktop ready to go.
Purpose
PersonalIndustry
Ecommerce, Gaming, Sports & Fitness, TelecommunicationsLanguage
DutchWhat's included
| Service Tiers |
Starter
$85
|
Standard
$450
|
Advanced
$1,700
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 20 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$1
Social Media Replies
+$1Frequently asked questions
About Albani Franchelly
Trilingual emergency advisor/ Customer service
Tienen, Belgium - 3:08 pm local time
I have been working in the customer service industry since the the fall of October on 2018. I enjoy the ability to help people solve their problems. Concentrix was my previous full time job located in Luton. In this job i needed the ability to immediately respond to the customer in their native language depending on the situation (crash, roadside assistance, enquiry, etc.) . This could be Spanish, Dutch or English. Once i am finish helping a client, it gives me satisfaction in a way knowing that the client's issue has been solved. In general, i have more experience in customer service call's but am willing to learn any other requirements for the job.
Steps for completing your project
After purchasing the project, send requirements so Albani Franchelly can start the project.
Delivery time starts when Albani Franchelly receives requirements from you.
Albani Franchelly works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Discovery & Setup
I’ll begin by learning about your business, tone of voice, and tools you use. This may include reviewing support documents, product details, and FAQs so I can provide accurate and helpful responses from day one.
Step 2: Platform & Tool Access
You’ll provide access to your systems (live chat, email inbox, CRM, help desk, etc.). I’ll set everything up on my end, test connections, and make sure everything is working smoothly.