You will get a virtual assistant expert in customer service and after-sales (French).
Project details
Need a trusted ally to manage your customer relationships in writing?
I put at your service my 4 years of experience in Customer Service and After-Sales at Amazon.fr and Gls France.
I offer responsive, human and organized customer support via emails, chat and messaging platforms.
Accustomed to managing a large volume of written requests, I take care of order tracking (preparation, delivery, status, etc.), returns, refunds and replacements, as well as all the essential missions of Customer Service & After-Sales Service or any other client request related to your products and services.
My service is flexible and very accessible, without compromising on quality or your budget.
Starting at $300, enjoy excellent multichannel support for 20 hours over 30 days.
For further follow-up, I propose 40 hours at $600, as well as an advanced support of 60 hours at $900.
I am committed to providing quick, professional and empathetic responses, handled in strict adherence to your brand tone, so that your customers feel understood and valued.
If you have any questions or need clarification regarding this service, I remain available to discuss it before any order.
I put at your service my 4 years of experience in Customer Service and After-Sales at Amazon.fr and Gls France.
I offer responsive, human and organized customer support via emails, chat and messaging platforms.
Accustomed to managing a large volume of written requests, I take care of order tracking (preparation, delivery, status, etc.), returns, refunds and replacements, as well as all the essential missions of Customer Service & After-Sales Service or any other client request related to your products and services.
My service is flexible and very accessible, without compromising on quality or your budget.
Starting at $300, enjoy excellent multichannel support for 20 hours over 30 days.
For further follow-up, I propose 40 hours at $600, as well as an advanced support of 60 hours at $900.
I am committed to providing quick, professional and empathetic responses, handled in strict adherence to your brand tone, so that your customers feel understood and valued.
If you have any questions or need clarification regarding this service, I remain available to discuss it before any order.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Data Analytics, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
FrenchWhat's included
| Service Tiers |
Starter
$300
|
Standard
$600
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 20 | 40 | 60 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$100 - $300
Personalized advice to improve your processes and the customer experience
(+ 1 Day)
+$15Frequently asked questions
About Hasina Mayel
Virtual assistant | E-commerce Customer Service | email & chat support
Antananarivo, Madagascar - 12:25 am local time
This involves managing email and chat support to reduce response times and free up your time so you can focus fully on growing your business.
With daily experience handling after-sales service requests (order tracking, refunds, complaints, product returns, information requests, etc.), I ensure clear and effective responses are provided as quickly as possible.
Every request is handled with care to guarantee high-quality customer service that meets your expectations.
My commitment: satisfied customers and a strengthened brand image.
In addition to customer support, I also offer copywriting, data entry, and digital support services tailored to my clients’ specific needs.
I’m open to one-time freelance projects or long-term collaborations with e-commerce stores, startups, or entrepreneurs looking for reliable and structured support.
Steps for completing your project
After purchasing the project, send requirements so Hasina Mayel can start the project.
Delivery time starts when Hasina Mayel receives requirements from you.
Hasina Mayel works on your project following the steps below.
Revisions may occur after the delivery date.
Receive the client’s information
The client provides an overview of the company, support guidelines and access to tools/platforms.
Review documents and access
I review all the documents and confirm access to the necessary systems.