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You will get a virtual assistant or customer service expert for dropshipping
Top Rated
Top Rated
Project details
DROPSHIPPING / E-COMMERCE
Hello !
I am an experienced customer service expert. I used to work for a major European e-commerce brand (25,000 orders per day).
If this is your poige/second shop and you are dealing with customer requests, I can guide you and show you how other large companies deal with similar cases.
The
customer enquiries can be divided into specific topics.
I can also provide you with e-mail templates for all typical questions/problems.
-Basic e-mail template
- Cancel (before shipment)
-Cancel (after shipment, but the customer has requested cancellation before shipment)
-Cancel (too late)
-Delivery information
-Already delivered
-Lost in transit
-Not as expected
-Shipping damage
-Damage
-Does not work
-Wrong choice
-Incorrect contents in the box
- Disputed delivery
-Shipping delay
Hello !
I am an experienced customer service expert. I used to work for a major European e-commerce brand (25,000 orders per day).
If this is your poige/second shop and you are dealing with customer requests, I can guide you and show you how other large companies deal with similar cases.
The
customer enquiries can be divided into specific topics.
I can also provide you with e-mail templates for all typical questions/problems.
-Basic e-mail template
- Cancel (before shipment)
-Cancel (after shipment, but the customer has requested cancellation before shipment)
-Cancel (too late)
-Delivery information
-Already delivered
-Lost in transit
-Not as expected
-Shipping damage
-Damage
-Does not work
-Wrong choice
-Incorrect contents in the box
- Disputed delivery
-Shipping delay
Purpose
BusinessIndustry
EcommerceLanguage
GermanWhat's included
| Service Tiers |
Starter
$10
|
Standard
$70
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 7 days |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
58 reviews
(44)
(7)
(5)
(1)
(1)
SW
Shea W.
Mar 4, 2021
JS
Jonas S.
May 12, 2026
Customer support - German
BL
Bartlomiej L.
Apr 30, 2026
German (C1 spoken level) Outbound Caller
Consistent delivery, a booster personality to the project, somone you can optimise with
SS
Sofia S.
Feb 17, 2026
GERMAN customer service - start immediately:)
YP
Yolanda P.
Jan 5, 2026
Full-Time Architect Needed for Exciting Projects
The freelancer tracked time without prior agreement or approval. Additionally, a significant amount of time was repeatedly logged while only “waiting for an answer,” often close to two hours, which is not acceptable or justified. Not recommend.
SC
Simon C.
Oct 11, 2024
Sales & Service Specialist German
About Chegoun
Senior Sourcing and CSR Support l Sales l Telemarketing Fr En & DE
97%
Job Success
Abomey-Calavi, Benin - 6:51 pm local time
Thank you and welcome to my profile; rest assured that you are in the right place 🎯
⭐ If you are looking for an experienced, MULTILINGUAL CUSTOMER SUCCESS SPECIALIST, I am the person who can help you grow your e-commerce store both locally and internationally. My native language is French, but I can also speak (and write) fluent ENGLISH and GERMAN.
⭐ I will manage the entire customer service process, including (but not limited to):
✅ Email, live chat, and phone support.
✅ Social media management
✅ Customer-focused copywriting
✅ Up-selling and cross-selling activities
✅ Order fulfillment
✅ Shipment management
✅ Returns management
✅ PayPal, Stripe, and Mollie dispute and chargeback management.
⭐ With 7+ years of experience in the consumer goods and technology industry, I can help you implement new ideas, and apply my expertise in areas such as email/chat copywriting, customer retention strategies, cross-sell and up-sell activities, and overall customer service messaging, workflows, and automation using the most popular ticketing systems.
⭐ Some of the tools and services I have used daily are:
✅ Shopify
✅ WooCommerce
✅ BigCommerce
✅ Amazon
✅ DSers
✅ Airtable
✅ Dropified
✅ Oberlo
✅ CJDropshipping
✅ Customer
✅ Freshdesk
✅ ZenDesk
✅ Gorgias
✅ HubSpot CRM and Service Hub
✅ Zoho CRM
✅ AirCall
✅ Asana
✅ Slack
✅ Google Sheets
⭐ Why choose me over other freelancers?
✅ Professionalism: a CUSTOMER-KING mindset, I employ my ability to handle demanding clients graciously and convert them into enthusiastic fans.
✅ Client feedback: I do everything necessary for clients to gain their TRUST. Customer reviews and comments on my profile are critical to me and the value I provide.
✅ Meeting deadlines: This is the core of my work as a freelancer. I focus on GIVING more than I expect to RECEIVE. I take pride in letting all my clients say "WOW".
✅ Responsiveness: Being extremely responsive and keeping all lines of communication easily open with my clients.
✅ Kindness: This is one of the greatest aspects of my life that I put into every job facet. Treating everyone with respect, understanding all situations, and genuinely wanting to IMPROVE my clients' problems.
⭐ If there is anything you need that was not explicitly mentioned above, please feel free to send a question about it. I'm always happy to help you out.
⭐ If you think I'm the right person to work well with you, please use the green "Invite" button in the upper right corner to contact me. I look forward to working with you.
Best regards!
Chegoun A.
Steps for completing your project
After purchasing the project, send requirements so Chegoun can start the project.
Delivery time starts when Chegoun receives requirements from you.
Chegoun works on your project following the steps below.
Revisions may occur after the delivery date.
Making contact and getting to know the project
I believe in your success! I am truly interested in bringing value and helping others achieve their career goals. Most of my expertise comes from E-commerce and Dropshipping. - Social Media Marketing -Relationship with supplier -Customer Service