You will get an Reliable Virtual Assistant for Customer Service and Admin Support
Project details
I believe every customer deserves to feel heard—not just handled. I respond with empathy, patience, and a focus on real solutions, not canned replies. You can count on me to stay calm, act fast, and make the process smoother for both the customer and your team. My goal isn’t just to close tickets—it’s to create positive experiences that build trust and loyalty.
Disclaimer: During declared emergencies, response times may slow. I’ll notify you ASAP of any disruptions.
Disclaimer: During declared emergencies, response times may slow. I’ll notify you ASAP of any disruptions.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Audio Services, Biotech, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Financial Services, Food & Beverage, Gaming, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
About Richard David
Customer Support / Intake Specialist / Case Manager / Admin Assistant
Malolos, Philippines - 6:54 pm local time
You’re in the right place.
I’m Chad, a Virtual Assistant and Legal / Paralegal Assistant with 7+ years of experience supporting businesses in the US, Australia, New Zealand, UK, and EU. I help business owners stay organized, responsive, and stress-free — while I handle the backend.
💼 Why Clients Work With Me?
💼 Sales support and general customer inquiries
📅 Bookings and reservations management
💳 Billing and payment assistance
📦 Order tracking and refund handling
🛠️ First-level technical support and issue resolution
🗓️ Appointment scheduling
👜 Cost-Effective & Tech-Savvy
⚡ High-Speed Internet & Complete Equipment
🕙 Flexible Time Zone Coverage & Data Security-Focused
I don’t just assist — I take ownership of tasks so you don’t have to chase updates.
🔥 What Clients Book Me For 👇
🔥 Jack-of-All-Trades Support (Where You Need It Most)
Clients trust me with a wide range of tasks, including:
Email & inbox management
Calendar & appointment scheduling
Data entry & online research
Customer service (email / chat / phone / ticketing)
CRM updates & administrative support
Content & documentation assistance
Legal / Paralegal assistance (document prep, case tracking, compliance support)
If it keeps your business running — I can handle it.
🔥 Document Control & File Organization
Your files will be handled like a well-run library — everything organized, labeled, and easy to find.
From email records to cloud storage and legal documents, nothing gets lost.
🔥 Document Control & File Organization (Including Legal Files)
Your files will be handled like a well-run library — everything organized, labeled, and easy to find.
From email records and cloud storage to legal documents, case files, and compliance records, nothing gets lost.
🔥 Customer Service Star ⭐ (Professional & Confidential)
My goal is simple: happy customers and smooth conversations.
I communicate clearly, professionally, and always with empathy — while maintaining confidentiality, especially when handling legal-related communications.
🔥 Data Entry, Calendar & Case Management (Done Right)
Accuracy, consistency, and deadlines matter.
I keep data clean, calendars aligned, and legal timelines, hearings, and case schedules running smoothly — without errors or excuses.
🔥 Multitasking Pro (Admin + Legal Support)
Handling multiple priorities is second nature to me.
I efficiently juggle administrative tasks and paralegal support, ensuring nothing slips through the cracks — even on busy days.
Let’s make your business life easier.
Looking forward to working with you.
Steps for completing your project
After purchasing the project, send requirements so Richard David can start the project.
Delivery time starts when Richard David receives requirements from you.
Richard David works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Brand & Tools
I’ll need to familiarize your brand, FAQs, and platforms to make sure every reply sounds like you and meets your standards.
Handle Customer Inquiries
I’ll respond to customer emails, calls or chats professionally, aiming for quick, efficient and helpful resolutions.