You will get a Virtual/Personal Assistant with 13 Years of Experience
Project details
13 years of working experience as a General VA.
I am a Versatile VA since I can do different task even it is non-voice or voice type of support.
*Administrative Task (Data Entry, Typing Jobs, Research)
*Personal Task
*Email Management
*Blog Management
*Website Management
*Social Media Management
*Calendar Management
*Lead Generation
*Bookeeping/ Account or Billing Specialist
*Project Management
*Store Management ( Shopify, Ebay, Amazon )
*Content Creation
*Customer Support ( Email, Chat, Phone, Ticket)
*Inbound/Outbound Support
HR and Recruiting
I am very quick in responding to the guests inquiries, updating calendars, and keeping track of upcoming reservations. I contact the upcoming guests to answer if they have questions and give them directions how to get to the unit etc.
I am a Versatile VA since I can do different task even it is non-voice or voice type of support.
*Administrative Task (Data Entry, Typing Jobs, Research)
*Personal Task
*Email Management
*Blog Management
*Website Management
*Social Media Management
*Calendar Management
*Lead Generation
*Bookeeping/ Account or Billing Specialist
*Project Management
*Store Management ( Shopify, Ebay, Amazon )
*Content Creation
*Customer Support ( Email, Chat, Phone, Ticket)
*Inbound/Outbound Support
HR and Recruiting
I am very quick in responding to the guests inquiries, updating calendars, and keeping track of upcoming reservations. I contact the upcoming guests to answer if they have questions and give them directions how to get to the unit etc.
Industry
Ecommerce, Real Estate, Society & CulturePlatform
Alibaba, Amazon, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$49.99
|
Standard
$150
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 1 day |
Management Duration (Days) | 0 | 7 | 1 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | ||
Reporting | - | - |
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About Elreen
Customer Service & E-commerce Operations Manager | 15+ Years | Dispute
72%
Job Success
Gensan, Philippines - 2:27 pm local time
I specialize in managing both customer support and backend eCommerce processes, ensuring smooth operations while protecting the business.
What I Can Do for You
✔ Handle customer support (email, chat, phone, and social media) with clear, professional, and empathetic communication
✔ Manage disputes and chargebacks (PayPal, Klarna, Shopify Payments) to reduce losses
✔ Process orders, tracking, refunds, returns, and reshipments efficiently
✔ Coordinate with suppliers and couriers to resolve shipping issues
✔ Maintain product listings, inventory, and store operations
✔ Create SOPs and workflows to improve efficiency and reduce repeat issues
✔ Monitor customer concerns and prevent escalations
Key Strengths
✔ Detail-oriented and highly organized
✔ Proactive problem-solver
✔ Strong communication skills
✔ Reliable and consistent
✔ Able to balance customer satisfaction with business protection
Tools & Platforms
Shopify, Amazon, eBay, Etsy, TikTok Shop
Zendesk, Gorgias, Freshdesk, Intercom, HubSpot
I don’t just respond to customers — I take ownership, solve problems, and help improve your operations.
If you're looking for someone dependable who can support and grow your eCommerce business, I’d be happy to help.
Steps for completing your project
After purchasing the project, send requirements so Elreen can start the project.
Delivery time starts when Elreen receives requirements from you.
Elreen works on your project following the steps below.
Revisions may occur after the delivery date.
Meeting for Introduction
Meet the client and send all the requirements needed.