You will get Experienced Customer Support Rep for Online Stores
Project details
Deliver top-notch, responsive, and empathetic customer support for your Shopify, WooCommerce, or other eCommerce business. With 7+ years of experience in SaaS and eCommerce support, I ensure your customers feel valued and your business grows through retention and satisfaction. I provide help via email, chat, and social platforms using tools like Zendesk, Gorgias, Intercom, and Shopify.
I help your brand stand out with professional support that’s fast, kind, and effective, whether it's order management, refunds, escalations, or pre-sale questions.
Expect clear communication, tech-savvy support, and a reliable customer service partner who works like an extension of your team.
I help your brand stand out with professional support that’s fast, kind, and effective, whether it's order management, refunds, escalations, or pre-sale questions.
Expect clear communication, tech-savvy support, and a reliable customer service partner who works like an extension of your team.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$160
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 5 | 25 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
15 reviews
(14)
(1)
(0)
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This project doesn't have any reviews.
KZ
Karter Z.
May 21, 2025
Customer service manager at Muzzy
Hassaan is one of those rare gems you find, super honest, hard working and trust worthy.
I'm happy to have crossed paths with Hassaan and look forward to building great things together.
I'm happy to have crossed paths with Hassaan and look forward to building great things together.
JP
Julie P.
Feb 28, 2025
INS0090 - Customer Success Associate
Hassaan has been an invaluable contributor to our team since July 2021, consistently demonstrating expertise in customer retention, contract renewals, and relationship management. Over the years, he has not only excelled in his core responsibilities but also taken on additional leadership roles, driving process improvements and running independent projects. His ability to manage at-risk customers, optimize workflows, and mentor others has had a significant impact on our customer success operations.
Key Strengths & Contributions:
✅ Exceptional At-Risk Customer Management:
Hassaan played a crucial role in stabilizing at-risk customers, ensuring proactive interventions that helped reduce churn and strengthen relationships.
✅ Renewals & Forecasting Expertise:
Hassaan has successfully created accurate renewal offers and quotes, ensuring alignment with contract details and company strategy. He contributed to renewal forecasting meetings, collaborating effectively with internal teams to ensure accurate reporting and streamlined execution.
✅ Strong Negotiation & Contract Management:
Handled contract renewals and pricing negotiations with professionalism, ensuring agreements benefited both the company and customers.
✅ Leadership & Process Improvement Initiatives:
Beyond his core responsibilities, Hassaan has taken on leadership duties, guiding team members and contributing to process improvements that enhance operational efficiency. He led documentation efforts, ensuring standardized procedures for customer success workflows. Hassaan also successfully managed small independent projects, demonstrating initiative and a strong ability to drive results.
✅ CRM Management & Operational Excellence:
Maintained and updated account records in CRM, ensuring data integrity and accessibility for internal teams.
Implemented process enhancements that streamlined data management and improved reporting accuracy.
✅ Cross-Functional Collaboration & Customer Advocacy:
Worked closely with Sales, Services, Customer Success, and Support teams, sharing valuable customer feedback to drive product and service improvements.
✅ Product Knowledge & Customer Communication:
Quickly adapted to insightsoftware solutions, demonstrating a strong ability to articulate value to customers and ensure they maximize their investment.
Overall Impact & Recommendation:
Hassaan has consistently exceeded expectations, bringing a strategic, customer-first approach to every aspect of his role. His leadership in process improvement, mentorship, and independent projects showcases his versatility and ability to drive meaningful change. He is highly skilled at navigating complex customer relationships, contract negotiations, and operational efficiencies while also contributing to the broader success of the team.
I highly recommend Hassaan for any role requiring customer retention expertise, contract negotiation skills, process optimization, and leadership capabilities. His ability to manage responsibilities independently, lead initiatives, and collaborate cross-functionally makes him a tremendous asset to any organization.
Key Strengths & Contributions:
✅ Exceptional At-Risk Customer Management:
Hassaan played a crucial role in stabilizing at-risk customers, ensuring proactive interventions that helped reduce churn and strengthen relationships.
✅ Renewals & Forecasting Expertise:
Hassaan has successfully created accurate renewal offers and quotes, ensuring alignment with contract details and company strategy. He contributed to renewal forecasting meetings, collaborating effectively with internal teams to ensure accurate reporting and streamlined execution.
✅ Strong Negotiation & Contract Management:
Handled contract renewals and pricing negotiations with professionalism, ensuring agreements benefited both the company and customers.
✅ Leadership & Process Improvement Initiatives:
Beyond his core responsibilities, Hassaan has taken on leadership duties, guiding team members and contributing to process improvements that enhance operational efficiency. He led documentation efforts, ensuring standardized procedures for customer success workflows. Hassaan also successfully managed small independent projects, demonstrating initiative and a strong ability to drive results.
✅ CRM Management & Operational Excellence:
Maintained and updated account records in CRM, ensuring data integrity and accessibility for internal teams.
Implemented process enhancements that streamlined data management and improved reporting accuracy.
✅ Cross-Functional Collaboration & Customer Advocacy:
Worked closely with Sales, Services, Customer Success, and Support teams, sharing valuable customer feedback to drive product and service improvements.
✅ Product Knowledge & Customer Communication:
Quickly adapted to insightsoftware solutions, demonstrating a strong ability to articulate value to customers and ensure they maximize their investment.
Overall Impact & Recommendation:
Hassaan has consistently exceeded expectations, bringing a strategic, customer-first approach to every aspect of his role. His leadership in process improvement, mentorship, and independent projects showcases his versatility and ability to drive meaningful change. He is highly skilled at navigating complex customer relationships, contract negotiations, and operational efficiencies while also contributing to the broader success of the team.
I highly recommend Hassaan for any role requiring customer retention expertise, contract negotiation skills, process optimization, and leadership capabilities. His ability to manage responsibilities independently, lead initiatives, and collaborate cross-functionally makes him a tremendous asset to any organization.
FL
Filemon L.
Nov 7, 2022
INS0090 - Customer Success Associate
AB
Austin B.
Oct 16, 2021
Executive Assistant For A SaaS Company
Provided good work but wasn't what I was looking for. Sure he would be great in the right environment!
AB
Andrew B.
Jul 30, 2021
Data Entry
Hassaan is always on time for shifts, does amazing Data Entry work and always meets the deadline with assignments when running big projects. Very well spoken, which is a huge plus for customer service task. I would highly recommend Hassaan for any Data Entry work and Customer Service task. He get's it done!!
About Hassaan
Customer Success Manager | Onboarding | SaaS | E-commerce
100%
Job Success
Rawalpindi, Pakistan - 3:29 am local time
With 7+ years of experience supporting global SaaS and e-commerce companies, I’ve helped businesses manage customer relationships, reduce churn, improve support processes, and deliver exceptional service throughout the customer lifecycle.
My background includes over 14,000 hours on Upwork, $100K+ in earnings, a 100% Job Success Score, and more than five years supporting an Upwork Enterprise SaaS client, where I progressed into a Customer Success Team Lead role.
What I can help you with
• Customer Success Management
• Customer Onboarding & Adoption
• Customer Retention & Renewals
• Escalation Management
• Customer Support Team Leadership
• SOP & Playbook Creation
• Knowledge Base & Help Center Development
• Zendesk & Gorgias Administration
• Salesforce Case Management
• Support Workflow Optimization
• KPI & CSAT Improvement
• Cross-functional collaboration with Sales, Product, and Engineering
Industries
✔ SaaS
✔ B2B Software
✔ Shopify & WooCommerce Stores
✔ E-commerce Brands
✔ Technology Companies
Platforms & Tools
Zendesk • Salesforce • Gorgias • Shopify • WooCommerce • PayPal Braintree • Trello • RingCentral • Podio CRM • Avochato
Throughout my career I have worked with fast-growing companies that value proactive communication, accountability, and long-term customer relationships. Beyond handling day-to-day support, I’ve led teams, developed internal processes, coached support representatives, and partnered with cross-functional stakeholders to improve both customer satisfaction and operational efficiency.
Whether you need an experienced Customer Success Manager, a senior support professional, or someone to build and optimize your customer support function, I bring the experience, leadership, and ownership needed to help your customers stay successful.
Steps for completing your project
After purchasing the project, send requirements so Hassaan can start the project.
Delivery time starts when Hassaan receives requirements from you.
Hassaan works on your project following the steps below.
Revisions may occur after the delivery date.
Review Tools & Access
I review the support platform, brand tone, and any internal SOPs or templates.
Start Support & Track Progress
Begin daily support, resolve customer issues, and send weekly updates or reports.