You will get AI-Power Customer Support with Live Chat and Email Support for Any Business
Top Rated
Top Rated
Project details
Great customer support is not only about answering messages, it’s about giving every customer a smooth, polite and helpful experience that represents your brand in the best way. I provide professional Customer Support, live chat and email support that improves customer satisfaction, reduces issues and keeps your business running more smoothly.
With hands on experience in email handling, live chat systems, ticket management, Shopify, CRM tools and team communication platforms, I always give clear, accurate and friendly replies that match your brand tone.
I can assist with:
Live chat support on platforms like Tidio, Intercom, Zendesk and Crisp
Email support and inbox management
Customer service communication and follow up
Ticket resolution and escalation
CRM updates and customer records
Handling inquiries, orders, refunds and basic troubleshooting
Responding to complaints with calm and professionalism
Daily, scheduled or extended hour support
I am available for short term or long term customer service roles, and I aim to help your business deliver a consistent and memorable customer experience.
With hands on experience in email handling, live chat systems, ticket management, Shopify, CRM tools and team communication platforms, I always give clear, accurate and friendly replies that match your brand tone.
I can assist with:
Live chat support on platforms like Tidio, Intercom, Zendesk and Crisp
Email support and inbox management
Customer service communication and follow up
Ticket resolution and escalation
CRM updates and customer records
Handling inquiries, orders, refunds and basic troubleshooting
Responding to complaints with calm and professionalism
Daily, scheduled or extended hour support
I am available for short term or long term customer service roles, and I aim to help your business deliver a consistent and memorable customer experience.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$150
|
Advanced
$350
|
|---|---|---|---|
| Delivery Time | 1 day | 15 days | 30 days |
Number of Hours of Work | 2 | 5 | 8 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
3 reviews
(3)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
YA
Yahav A.
Nov 10, 2025
Service client
One of the best, loyal, hard working, fast delivery
Would suggest anyone to work with him
Would suggest anyone to work with him
GO
Gabe O.
Sep 14, 2025
Professional Customer Support Services for My Business
Muhammad is an outstanding customer service professional. He is reliable, highly skilled, and consistently handles customers with great care, patience, and professionalism. If you are looking for a dedicated and competent customer service agent for your business, I highly recommend Muhammad. He will be a valuable asset to your team. Thank you!
YA
Yahav A.
Aug 12, 2025
Customer service
Muhammad provides excellent customer support services. He is professional, patient, and always ensures that customers receive quick and helpful responses. If you’re looking for reliable and friendly customer service for your store or business, I highly recommend contacting Muhammad.
About Muhammad
Customer Support Agent | Shopify Customer Service Representative
100%
Job Success
Nowshera, Pakistan - 6:53 am local time
Over the past five-plus years, I’ve helped eCommerce (Shopify and WooCommerce) store owners and dropshippers respond quickly and professionally to customer inquiries through live chat and email support. I efficiently manage orders, returns, refunds, exchanges, and chargebacks, especially within Shopify Admin, where I have strong expertise.
By building streamlined workflows with macros and templates, I save valuable time and ensure consistent support quality. I also create comprehensive FAQ documents and help centers that significantly reduce repetitive support tickets and provide insightful reports on response times, customer satisfaction (CSAT), and emerging support trends. 🎯
𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 can do:
• Order processing, tracking, and modifications
• Refunds, cancellations, and Order Drafting
• Updating customer details (addresses, e-mails, contacts)
• Creating discount codes and managing subscriptions
• Supplier communication for seamless order fulfillment
• Handling chargebacks and inquiries.
and more...
𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
• Managing Facebook pages: hiding negative comments, responding to messages, and moderating interactions to maintain a positive brand image
• Responding to customer inquiries on TikTok, Instagram, and Meta pages
𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗔𝗱𝗲𝗽𝘁 𝗶𝗻:
• E-mail and Live Chat Support Platforms:
Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel and more...
• Messaging, Team Communication and Other tools:
Slack, Skype, Discord, WhatsApp, WeChat, Linnworks (Order Management), Fulfilment China (Order Management), Service Point (Supplier Coordination) ...
• Order & Parcel Tracking Tools:
USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking and more...
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
I use ChatGPT Plus and DeepL to deliver smooth, professional support in:
German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and more...
𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝗻 𝗘-𝗺𝗮𝗶𝗹 & 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗶𝘁𝗵:
Five Leafs (Fashion eCommerce)
Nex, Limited (Dropshipping & Fulfillment | UK)
Wonderpaws (Pet Products eCommerce | UK)
Limitless Jewelry (Jewelry eCommerce | Canada)
NorryFashion (Fashion eCommerce | Netherlands)
DeAutoUnie (Netherlands | Shopify + Trengo + Outlook)
Stijlster (Netherlands | Shopify + Outlook)
Rudolf-Emilia (Germany | Shopify + Gmail)
The ForexFunder (UK | CRM Support)
Emilia Stockholm (Sweden | Shopify + Strato Webmail)
Lina Stockholm (Sweden | Shopify + Private-Mail)
Kanavi Design (USA | WooCommerce + Helpdesk)
Forciano (France | WooCommerce + Outlook)
𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲:
• 24/7 availability, including weekends and holidays
• Calm, clear communication, even under pressure
• Deep Shopify knowledge with end-to-end support capability
• Quick response times and precise attention to detail
• Long-term mindset focused on building brand loyalty and customer happiness
For higher-volume stores or peak periods, I can scale support with trained backup capacity under my supervision to maintain timely, accurate, and consistent customer service. You will always communicate directly with me, and I remain fully responsible for service quality, workflow management, and client satisfaction.
I don’t just respond to customers, I represent your brand with care and professionalism. Every interaction is a chance to build trust, create positive experiences, and turn first-time buyers into loyal customers.
😏 𝗦𝘁𝗶𝗹𝗹 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁?
If you're ready to give your customers the experience they truly deserve, feel free to send me a message on Upwork. Let’s build something great together.
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Can you work in my time zone?
Yes, I can adjust to your preferred time zone or follow a set schedule.
Do you handle refunds, order updates and tracking?
Yes, I manage refunds, order lookups, tracking updates and customer inquiries directly.