You will get AI-Powered CRM Automation for Seamless Customer Experience
Top Rated
Top Rated
Project details
You will get a fully optimized AI chatbot designed to enhance customer experience, automate responses, and reduce support costs. With over 8 years of experience in customer service, e-commerce, and AI automation, I specialize in setting up, training, and optimizing AI chatbots that handle customer inquiries efficiently.
What sets this service apart?
• AI-Powered Efficiency – Automates 80%+ of customer interactions
• Seamless Integration – Works with Zendesk, Gorgias, HelpScout, Shopify, WooCommerce
• Custom AI Training – Ensures accurate, brand-aligned responses
• Ongoing Optimization – AI improves accuracy over time
What You’ll Get:
✔ A custom AI chatbot built for your business
✔ Integration with CRM and e-commerce platforms
✔ AI trained on your FAQs and customer interactions
✔ Testing and optimization for smooth performance
✔ A short guide and training session for chatbot management
This service is ideal for e-commerce brands, SaaS companies, and businesses looking to streamline support with AI-driven automation. Let’s get started!
What sets this service apart?
• AI-Powered Efficiency – Automates 80%+ of customer interactions
• Seamless Integration – Works with Zendesk, Gorgias, HelpScout, Shopify, WooCommerce
• Custom AI Training – Ensures accurate, brand-aligned responses
• Ongoing Optimization – AI improves accuracy over time
What You’ll Get:
✔ A custom AI chatbot built for your business
✔ Integration with CRM and e-commerce platforms
✔ AI trained on your FAQs and customer interactions
✔ Testing and optimization for smooth performance
✔ A short guide and training session for chatbot management
This service is ideal for e-commerce brands, SaaS companies, and businesses looking to streamline support with AI-driven automation. Let’s get started!
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$300
|
Standard
$600
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Revisions | 2 | 4 | 8 |
37 reviews
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db
damien b.
Jan 30, 2026
Customer Service Architect for AI-First Operations (High Standards, Ownership, Customer-First)
Dor has been absolutely helpful to us - he played a essential role in a transition period, helping us to address a backlog in customer tickets in intercom and catch up with our backlog. His intervention allowed us to minimize damage to customer relationships during the transition. Thank you Dor - wish you all the best with your next projects!
DL
Daša L.
Dec 1, 2025
Customer support for the Italian market (for Italians only!)
PP
Pietro P.
Jan 10, 2025
E-commerce Operations Manager
Giovanni is an exceptional customer care freelancer. He's highly responsive, professional, and goes above and beyond to resolve customer issues effectively. His empathy and attention to detail make him a valuable asset to any team. Highly recommend!
FF
Florian F.
Aug 27, 2024
Customer Success Manager
Giovanni is a hard working freelancer, who cares and would be an asset for your customer service team. Thanks for your hard work!
GS
Giorgia S.
Jul 4, 2024
Customer Support Italian
Giovanni is easy to work with, has experience in the field and is a team player. We are thankful for all the help he provided us during these past few months!
About Dor Giovanni
Customer Service and E-Commerce Manager
100%
Job Success
Villa di Serio, Italy - 5:45 am local time
🏆 97% Job Success
✅ 18k+ Total Hours of Work
English 🇺🇸, Italian 🇮🇹
If you're looking for a highly reliable professional to manage your e-commerce operations, customer support flows, and backend processes with precision, you've found the right person.
I am a Customer Care, Ecommerce Operations, and CRM Expert with more than 18,000 hours worked on Upwork. I help businesses streamline their operations, enhance customer satisfaction, reduce inefficiencies, and improve revenue through optimized workflows.
What I Can Handle for Your Business
🔹 Customer Support & Operations:
Answer customer support questions
Handle cases & chargebacks
Manage refunds and partial refunds
Update and follow up on open refunds
Check conversations & train staff
Monitor employee performance
Reply to all Trustpilot reviews
General oversight and issue resolution
🔹 Order & Fulfillment Management:
Push pending insured orders
Check declined orders
Check unshipped orders
Cancel orders by customer request
Cancel out-of-stock orders
Mark returns as restocked and received
Daily general health check of operations
🔹 E-commerce Management & Optimization:
Store management across Shopify, WooCommerce, Amazon
Order processing, returns, exchanges, and inventory flow
Product listing optimization
Performance monitoring (Conversion Rate, CLV, ROI)
Implementation of operational SOPs
🔹 CRM Setup & Optimization:
Specialized in Gorgias, Zendesk, and HelpScout
Automation of replies, workflows, macros, rules
Chatbot and Knowledge Base creation
Integration with Shopify, WooCommerce, Amazon Seller Central
🔹 Automation & Efficiency:
Building automated flows for CS, logistics, and escalations
Email automation (Klaviyo)
Process optimization to reduce workload and improve SLA
Why Work With Me?
✓ E-commerce Operations Expert with years of hands-on experience
✓ CRM specialist for the most important CS platforms
✓ Dependable and proactive: I work independently and take ownership
✓ Multilingual support: English, Italian, and conversational Chinese
✓ Proven track record with measurable improvements for clients
What Clients Say
“Dor is a pro! Helped us out finding the problems in our customer care.”
“Giovanni is easy to work with, has experience in the field and is a team player.”
“Our NPS improved by 40% within 3 months of his work.”
“Very reliable and hardworking. Would recommend to everyone needing customer support.”
What You Can Expect
A fully customized approach to your operations, automation where it matters, improved response times, reduction of errors, and an overall smoother, more efficient customer experience.
Ready to take your e-commerce operations to the next level?
Let’s talk and build a workflow that fits your business perfectly.
Best Regards,
Giovanni Dor Daniel
✅E-commerce Manager
✅Customer Service
✅SaaS
✅E-Commerce and Shops
✅Fullfillment
✅AI Platforms
✅Automations
Steps for completing your project
After purchasing the project, send requirements so Dor Giovanni can start the project.
Delivery time starts when Dor Giovanni receives requirements from you.
Dor Giovanni works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation & Setup
Provide details about your business, your chatbot's purpose (e.g., customer support, lead generation), and the most common customer inquiries. If needed, share access to your CRM or e-commerce store for integration.
I Will Set Up Your AI Chatbot
I will configure your AI chatbot on your preferred platform (Zendesk, Gorgias, etc) and integrate it with your e-commerce store or CRM for seamless automation.