You will get Airbnb & Booking.com Guest Communication & Customer Support
Project details
I offer specialized guest support for Airbnb and Booking.com properties, combining fast response times, professional communication, and effective problem-solving. Unlike general virtual assistants, I focus specifically on short-term rental operations, ensuring smooth guest experiences, quick issue resolution, and improved ratings. My goal is to help you save time, reduce stress, and maintain a high-quality service that keeps your guests satisfied and returning.
Purpose
PersonalIndustry
Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$12
|
Standard
$35
|
Advanced
$75
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 8 | 24 | 56 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 1 Day)
+$5
Email Support
(+ 1 Day)
+$5
Full guest support + complaint handling
(+ 1 Day)
+$10Frequently asked questions
About Fatha
Virtual Front Desk, Live Customer Support, Academic Writing, Web Rese
Narail, Bangladesh - 4:15 pm local time
With hands-on experience at Holidayzer BD Limited, I manage international guest communication on a daily basis—handling inquiries, bookings, cancellations, and issue resolution across different time zones.
Here’s how I can support your business:
• Respond to guest messages quickly (chat, email)
• Manage reservations, cancellations, and modifications
• Handle complaints and resolve issues professionally
• Coordinate with property owners and internal teams
• Maintain high guest satisfaction and positive reviews
I am skilled in clear English communication, problem-solving, and multitasking under pressure. I understand how important guest experience is in the short-term rental business, and I always focus on delivering smooth and stress-free service.
If you’re looking for a reliable and dedicated customer support specialist to manage your guest communication, I’m ready to help.
Let’s work together to improve your customer experience.
Steps for completing your project
After purchasing the project, send requirements so Fatha can start the project.
Delivery time starts when Fatha receives requirements from you.
Fatha works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding
I review your property details, guest guidelines, and access instructions.
Setup & Understanding
I understand your communication style, booking process, and preferred response tone.