You will get Airbnb VA & Co-host for Vacation & Short-Term Rental Operations
Project details
What sets me apart is that I don’t just assist with short-term rental tasks, I build organized systems that keep operations running smoothly behind the scenes. From listing optimization and guest communication to turnover coordination and vendor management, my approach focuses on proactive support, fast response times, and structured workflows that reduce operational stress for hosts and property managers.
At Cityflats Apartments, I supported 400+ guest stays while maintaining 4.9+ guest ratings, zero missed cleanings, under 5-minute response times, first-page Airbnb ranking, and up to 56% direct bookings. I combine guest experience, operational coordination, and workflow management to help properties stay guest-ready, organized, and scalable across Airbnb and other booking platforms.
At Cityflats Apartments, I supported 400+ guest stays while maintaining 4.9+ guest ratings, zero missed cleanings, under 5-minute response times, first-page Airbnb ranking, and up to 56% direct bookings. I combine guest experience, operational coordination, and workflow management to help properties stay guest-ready, organized, and scalable across Airbnb and other booking platforms.
Purpose
BusinessIndustry
Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$300
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 2 days | 14 days | 30 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 15 | 80 | 160 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | |
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Full Guest Messaging Templates
+$10
Location Attraction Guide for Guests
+$30Frequently asked questions
About Victoria
Short-Term Rental VA| Airbnb Guest Communication & Property Management
Owerri, Nigeria - 8:29 pm local time
From guest communication, turnover coordination, and maintenance and vendor management to OTA listing optimization, workflow automation, and project management, complete with Gantt charts, task dependencies, budget tracking, and reporting dashboards, I turn manual work into systems that run without you. Whether you need daily operations handled or a defined project delivered (renovation, launch, or PMS migration), I take it from start to finish so you can step back and focus on scaling.
RESULTS I'VE DELIVERED
→ Drove guest response times to a sub-5-minute average across every channel. Negative reviews about slow support went to zero.
→ Coordinated 200+ turnovers with zero missed check-ins, every property guest-ready, every time.
→ Cut cleaner delays by 80% with tighter scheduling and SOP accountability systems.
→ Resolved maintenance issues from first report to confirmed fix across 20+ vendor relationships.
→ Built SOPs that cut staff onboarding time and kept operations consistent.
→ Helped the property owner earn Superhost and Guest Favorite status.
→ Achieved a 48% repeat booking rate through consistent responsiveness and proactive service.
WHAT I DO FOR YOU
GUEST COMMUNICATION — Fast, warm, professional responses across Airbnb, VRBO, Bookingcom, and direct bookings: inquiries, check-in/out instructions, in-stay support, issue resolution, review management.
TURNOVER COORDINATION — Scheduling cleaning and maintenance teams, real-time turnover tracking, and quality control so properties are guest-ready before every arrival.
MAINTENANCE & VENDOR MANAGEMENT — Every issue logged and tracked from report to resolution, with follow-up so nothing slips through.
RESERVATION & OTA LISTING OPTIMIZATION — Calendar management across booking channels, reservation verification, listing updates, OTA optimization, clean record-keeping.
ADMINISTRATIVE SUPPORT — Data entry, inbox and email management, scheduling, accurate recordkeeping, file organization, and clear weekly reporting.
SOP & SYSTEMS DOCUMENTATION — Operating procedures and accountability systems that keep property management operations running consistently without you in every detail.
PROJECT MANAGEMENT & WORKFLOW AUTOMATION — Defined projects with a clear start and finish: renovations, property launches, PMS migrations, and full system implementations. I build project boards in Mondaycom, ClickUp, and Asana with Gantt charts, task dependencies, milestones, budget tracking, and report dashboards, and I map workflows that automate recurring work. I supervised a two-storey construction project from foundation to completion, coordinating contractors, timelines, and owner reporting throughout.
OPERATIONS FOR CLEANING & HOME-SERVICE BUSINESSES — Crew dispatch, job scheduling, work-order tracking from request to completion, and vendor accountability in Jobber and Buildium.
WHAT THIS MEANS FOR YOU
Guests answered fast and coming back to book again. Turnovers that never get missed. Maintenance handled before it becomes a bad review. Recurring manual work replaced with systems, so whether it's daily operations or a one-time project, it runs start to finish without you chasing it, and you get your time back for growth.
TOOLS
Airbnb, VRBO, Bookingcom, Guesty, Hostaway, Breezeway, Jobber, Buildium, Mondaycom, ClickUp, Asana, Notion, Zapier, Google Workspace, WhatsApp Business, Canva, ChatGPT, Claude.
AVAILABILITY
Part-time and long-term support for Airbnb hosts and property management companies scaling from 1 to 50+ properties, plus defined projects: renovations, launches, workflow builds, and system setups.
If you manage short-term rentals or a service business and want a short-term rental VA who takes ownership of guest experience and operational consistency, message me with what's stressing you out and let's fix it, or click "Invite to Job."
Steps for completing your project
After purchasing the project, send requirements so Victoria can start the project.
Delivery time starts when Victoria receives requirements from you.
Victoria works on your project following the steps below.
Revisions may occur after the delivery date.
Listing Optimization for your Property
Review your listing, pricing, photos, and visibility. Optimize titles, descriptions, SEO keywords, guest information, and booking details across OTAs to improve ranking, guest experience, and booking conversion.
Airbnb Co-Host & Guest Communication
Manage guest communication across Airbnb and booking platforms with fast response systems, proactive check-in messaging, issue resolution, and structured guest support to improve reviews, guest satisfaction, and response times.