You will get an amazing Customer Support for Email, Chat, Phone and Ticketing System
Top Rated
Top Rated
Project details
I bring a set of talents that I believe will be valuable to your company. I have done several jobs in the past with a 100% job success score.
In my Customer Service Specialist role, I honed my abilities in Live Chat, Email, and Phone Support, providing a solid foundation for the Customer Support Expert position.
My customer service, people-centric nature, and eagerness to please have afforded me excellent communication skills.
What you’ll receive:
I will be available at the exact job time to complete the required working hours and will deliver the best customer support experience to your clients.
I have experience working as a Customer Support team member.
Ability to speak/write in English for reporting/communication with the team lead
I have strong communication skills (Oral / Written both)
I have experience using Livezilla, Zendesk, Shopify, Zoho, Salesforce
I have Sales and Support Experience
I have experience with CRM's
Consultation is available (if needed) on how to improve CS project, CRM software, KPI, Knowledge base/handbook for employees, Chat & Email Etiquettes and many more.
In my Customer Service Specialist role, I honed my abilities in Live Chat, Email, and Phone Support, providing a solid foundation for the Customer Support Expert position.
My customer service, people-centric nature, and eagerness to please have afforded me excellent communication skills.
What you’ll receive:
I will be available at the exact job time to complete the required working hours and will deliver the best customer support experience to your clients.
I have experience working as a Customer Support team member.
Ability to speak/write in English for reporting/communication with the team lead
I have strong communication skills (Oral / Written both)
I have experience using Livezilla, Zendesk, Shopify, Zoho, Salesforce
I have Sales and Support Experience
I have experience with CRM's
Consultation is available (if needed) on how to improve CS project, CRM software, KPI, Knowledge base/handbook for employees, Chat & Email Etiquettes and many more.
Purpose
BusinessIndustry
Ecommerce, Education, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Manufacturing & Storage, Retail & Wholesale, Video ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 7 days |
Number of Hours of Work | 2 | 10 | 14 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20Frequently asked questions
8 reviews
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This project doesn't have any reviews.
EK
Ekkapon K.
Jun 22, 2026
Customer Support for Software-as-a-Service
I've had the pleasure of working with S M Fateh as my customer support representative for several years now, and I couldn't be happier with the partnership. He has excellent technical knowledge and consistently handles even complex issues with ease. My customers are always well taken care of. He's patient, responsive, and genuinely good at what he does. I'm glad to have had him on my team for so long and highly recommend him to anyone looking for reliable, knowledgeable support.
WB
Weesanu B.
May 1, 2023
60 minute consultation
RM
Ryan M.
Jul 15, 2022
Part-time Position (Weekend Day Shift) - Online Chats with Clients and Customer Service
Was very sorry to lose this freelancer, they did a wonderful job for us and they would be a huge asset to any company.
TW
Tonali W.
Mar 10, 2022
Hindi Website Test
I very much appreciated the suggestions that he gave to improve our e-commerce website for the Indian market.
EK
Ekkapon K.
Mar 10, 2021
Video Tutorials For SaaS
Awesome worker! Very easy to work with and he's a professional worker :)
About S M Fateh
Customer Support Manager | Virtual Assistant | E-commerce Expert
100%
Job Success
New Delhi, India - 3:54 pm local time
Hey there, I'm Faateh 😎 – your go-to Customer Support Manager, Virtual Assistant, and E-commerce Expert all rolled into one! 🙌 With a rock-solid ⭐⭐⭐⭐⭐ rating and a flawless track record on Upwork, I'm your trusted partner for all things customer service and online business.
🎉 What sets me apart? Well, besides being a Top-Rated PLUS freelancer 🌟⭐⭐⭐⭐, I live and breathe e-commerce. Whether it's the ins and outs of Shopify, Amazon, Etsy, eBay, or any other platform like WooCommerce and Bonanza, I've got the playbook memorized. 📚
⏰ Time zones? Pssh, not an issue. I work in the Eastern timezone, but I can dance to any time's rhythm – your convenience is my mantra!
💬 Communication is my jam. I practically live on Upwork messaging, responding to messages faster than you can say "customer satisfaction." And guess what? I've got a master's degree in computer applications to back up my tech-savvy skills.
💪 What's in my superhero toolkit?
✅ Mastering WordPress like a boss.
✅ Navigating CRMs (Zendesk, Gorgias, and more) with my eyes closed.
✅ HTML & CSS wrangling – I speak fluent web.
✅ Juggling customer service via chat, email, phone – you name it!
✅ Webinars? I'm the host with the most.
✅ Presentations that'll knock your socks off.
✅ Crafting email campaigns like an art form.
🚀 How did I get here? After diving into freelancing post-college, I discovered I had more tricks up my sleeve than a magician at a circus. 🎩 Since then, I've been on a quest to conquer every challenge that comes my way. Whether it's collaborating in a team or riding solo, I've got the energy and expertise to make things happen.
🌈 Continuous improvement is my motto. I'm always hungry to learn, implement fresh tactics, and make processes smoother. I've got a track record of saving money and boosting productivity – yep, I'm the real deal.
Future plans in the IT field: Will crack AWS cloud practitioner, developer, and architect certifications + Salesforce admin, advance admin, and developer certifications, and also DET (Duolingo English Test) very soon 😉
Ready to skyrocket your customer support, virtual assistance, and e-commerce game? Look no further! Feel free to drop me a line with any questions – I'm all ears.
Here's to a future filled with successful collaborations! 🙌
Steps for completing your project
After purchasing the project, send requirements so S M Fateh can start the project.
Delivery time starts when S M Fateh receives requirements from you.
S M Fateh works on your project following the steps below.
Revisions may occur after the delivery date.
Gather requirements
First I will make sure that I have managed and make it available with me all the requirements which help me completing the job.
Training
The training part is necessary to complete the job according to the client's requirements.