You will get an amazing customer support specialist
Project details
I have been providing support to eCommerce website companies and SaaS companies for the past 3 years. I can help you to clear the backlogs within a reasonable time frame. I can use help desk systems such as Zendesk, Fresh desk & Intercom.
I am known for exceeding customers' expectations. I am willing to learn new help desk tools.
I am known for exceeding customers' expectations. I am willing to learn new help desk tools.
Purpose
BusinessIndustry
Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Lifestyle, Music, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
18 reviews
(13)
(5)
(0)
(0)
(0)
This project doesn't have any reviews.
TT
Taylor T.
Feb 21, 2025
Cold Calling
Roxanne, is a professional with great intellect and know how. She was able to execute our cold call campaigns using new dialing system. Not to mentioned she is bi-lingual which is a skill very few can claim.
Thanks and Take Care.
Thanks and Take Care.
NS
Neil S.
Nov 1, 2021
Virtual assistant needed for data entry as well as some reoccurring tasks.
NM
Nicole M.
Oct 2, 2021
Virtual Assistant - Social Media Assistant - 10-15 hours per month
Roxanne is very responsible and self directed. She was diligent about getting tasks completed on time and never had to be reminded of anything. Easy to work with.
PM
Paolo M.
Jan 18, 2021
Assistant to Invite Youtube Podcast Guests: Excellent Written English
i cannot evaluate her work because she had no time. upwork forces me to give a rating but in this case i have no opinion. she was honest and told me after a close evaluation she could not do the job.
ZG
Zachary G.
Jun 17, 2020
Virtual assistant wanted ($3/hour) for multiple ongoing tasks
About Roxanne
Spanish & ESL Tutor| Customer & Technical Support|Social Media Manager
Montego Bay, Jamaica - 11:09 am local time
🔹 Spanish & ESL Tutor
As a bilingual educator with a degree in Spanish and classroom experience, I help students of all ages improve fluency, build confidence, and achieve language goals. Lessons are interactive, personalized, and paced to suit your learning style.
🔹 Customer & Technical Support
I’ve supported global clients in high-volume environments, offering Tier 1 and Tier 2 email/chat support, troubleshooting, and friendly assistance in English and Spanish. I’m tech-savvy, empathetic and always focused on solutions.
🔹 Social Media Manager
From content creation to scheduling and engagement, I help brands grow on Instagram, Facebook, and Google My Business. I specialize in writing captions that connect, designing branded visuals, and using analytics to improve performance.
✅ Native-level Spanish & English
✅ Strong communication & problem-solving skills
✅ Flexible availability for short or long-term projects
✅ Committed to exceeding expectations
Let’s connect! I’m excited to bring value to your project.
Steps for completing your project
After purchasing the project, send requirements so Roxanne can start the project.
Delivery time starts when Roxanne receives requirements from you.
Roxanne works on your project following the steps below.
Revisions may occur after the delivery date.
Please send the requirements
Please respond to the questions in the Requirement section and we can get started.
Step 2
Client gives Admin privilege or access to respond to chats or messages.