You will get an Amazing English/French/Creole Customer Support for your business
Top Rated
Top Rated
Project details
Over 4 years as a customer support specialist, I've mastered the art of exceeding client expectations. I thrive in fast-paced environments, juggling tasks with a smile.
Fluent in English, French, Haitian Creole, and Spanish, I can provide exceptional service to a global audience. Need a tech-savvy VA? I'm a whiz with Zendesk, Salesforce, and more!
I can help you:
Respond to inquiries efficiently across all channels.
Manage your calendar and schedule meetings flawlessly.
Impress your clients and free up your time.
Ready to take your business to the next level? Let's chat!
Fluent in English, French, Haitian Creole, and Spanish, I can provide exceptional service to a global audience. Need a tech-savvy VA? I'm a whiz with Zendesk, Salesforce, and more!
I can help you:
Respond to inquiries efficiently across all channels.
Manage your calendar and schedule meetings flawlessly.
Impress your clients and free up your time.
Ready to take your business to the next level? Let's chat!
Industry
Audio Services, Beauty & Cosmetics, Construction, Ecommerce, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Video Services, WellnessLanguage
FrenchWhat's included
| Service Tiers |
Starter
$30
|
Standard
$200
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 28 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Social Media Replies
(+ 1 Day)
+$8
Phone Support
(+ 1 Day)
+$8
5 reviews
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CP
Christopher P.
Oct 13, 2025
Customer Service
CP
Christopher P.
Oct 13, 2025
Lead Customer Service Rep
Pierre is one of the best workers on here, he understood all task, always gave amazing suggestions, It actually saddens us that we have to stop work at the moment, but we're hoping to work with him again, but if you're looking for an amazing person on your team, Pierre is the GO TO PERSON FOR SURE! much blessings!
JD
Jason D.
Oct 28, 2024
Virtual executive assistant (bilingual FR-EN)
Pierre Runald has been amazing in helping us organize our work and keep communications fluid.
JI
Job I.
Aug 24, 2024
Customer Service/Sales Rep
He picks up quickly and is able to be proactive to find solutions. There were initial steps to our procedure that he didn't adhere to, but did better once I addressed my concerns. He was also able to give some notice before letting me his availability changed, which I appreciated.
MA
Micaela A.
May 6, 2024
Appointment Scheduler - Creole, English, Spanish preferred
About Pierre Runald
Multilingual Customer Support & Executive Assistant | Top Rated
100%
Job Success
Port-au-Prince, Haiti - 4:49 am local time
For more than 6 years I've worked in customer support and as a virtual and executive assistant. I've handled email, live chat, and phone support, booked appointments, managed calendars and inboxes, written reports, run social media, and kept day to day tasks moving so the people I work with can focus on the bigger picture.
I also have solid experience supporting an immigration law practice. I prepare and file forms, draft client declarations (asylum, hardship, and others), write letters, communicate with clients and the courts, and keep cases organized from start to finish. If you work in the legal or immigration field, I already know how this works.
I know my way around tools like ClickUp, Notion, Canva, Zendesk, Salesforce, Shopify, Asana, Google Workspace, and Microsoft 365. If you use a tool I haven't touched yet, I'll pick it up fast.
Here is what you can count on from me:
Quick replies and clear, friendly communication
Patient customer support that keeps your clients happy and coming back
Careful, organized help with admin, scheduling, and paperwork
Support in four languages, which matters if you serve French, Spanish, or Haitian Creole speakers
Someone reliable who shows up, does the work, and doesn't need to be chased
I'm Top Rated on Upwork with a 100% Job Success Score, almost 4,000 hours worked, and a 5-star record. I treat every client's business like it's my own, because to me it is.
If you need help with customer support, admin and scheduling, or legal and immigration paperwork, send me a message and tell me what you're working on. I'd be glad to help.
Steps for completing your project
After purchasing the project, send requirements so Pierre Runald can start the project.
Delivery time starts when Pierre Runald receives requirements from you.
Pierre Runald works on your project following the steps below.
Revisions may occur after the delivery date.
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