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You will get an amazing Italian Customer Agent for your e-Commerce for 8 Hours/Day!
Project details
Hi there!
I am an Italian professional and reliable Customer Success Agent with over 20 years of experience in providing excellent customer service to several companies. I have handled billing, online bookings via call, email, or chat, and technical accounts. I have the most experience in after sales service, processing claims, assisting with placement of orders, refunds, or exchange, chargebacks and disputes.
I am familiar with the different project management tools like Slack, Kustomer, Laakso and Asana.
I am interested in learning any new tools needed to get the job done.
I am an Italian professional and reliable Customer Success Agent with over 20 years of experience in providing excellent customer service to several companies. I have handled billing, online bookings via call, email, or chat, and technical accounts. I have the most experience in after sales service, processing claims, assisting with placement of orders, refunds, or exchange, chargebacks and disputes.
I am familiar with the different project management tools like Slack, Kustomer, Laakso and Asana.
I am interested in learning any new tools needed to get the job done.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$600
|
Standard
$1,200
|
Advanced
$2,400
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
22 reviews
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This project doesn't have any reviews.
AV
Alexios V.
Nov 13, 2025
Italian speaking business development agent
EA
Evan A.
Dec 10, 2024
Native Italian speakers (from Italy): Record 35 VERY Short Phrases in Italian (HN)
Fabrizia did a great job with this task.
AK
Alessandro K.
Jul 6, 2023
Remote Customer Service Specialist in Italian
Fabrizia is an exceptional colleague, a great team player with an outstanding work ethic and strive to constantly better herself. She is trustworthy, extremely kind and has had a great impact within the Italian Customer Service team at Swappie Oy. During her time with us she has shown enviable dedication, determination in completing all the tasks assigned and has often shown interest and initiative to take on new challenges. We are grateful we had the chance to work with such a wonderful collaborator, she will be a very valuable asset for any organisation she may choose to apply to and we hope to collaborate again in the future.
AK
Alessandro K.
Feb 14, 2022
Remote Customer Service Specialist in Italian
Fabrizia is an amazing co-worker, very pro-active, kind and understanding, always happy to help colleagues and customers alike, taking on any given tasks, even the most challenging ones. It was a real pleasure working with her for the past few months and we are looking forward to collaborate again.
PW
Pei W.
Nov 10, 2021
making subtitles Italian-English
Great job!
About Fabrizia
Customer Care Specialist | AI & Digital Support
100%
Job Success
Bari, Italy - 3:36 pm local time
I am an experienced freelancer with over 6,500 hours worked on Upwork and a 100% Job Success Score, combining strong communication skills, digital confidence, and a practical understanding of how to use technology to improve daily workflows.
I have solid experience in customer service, e-commerce support, online research, AI rating, and digital assistance. I am fluent in English, native Italian, and comfortable working in international environments where accuracy, tone of voice, and reliability are essential.
My background includes customer care, e-commerce support, lead generation, appointment setting, CRM management, and AI-related projects. I am confident using computers, online platforms, generative AI tools, and digital workflows to help businesses save time, stay organized, and communicate more effectively.
What I can help you with:
- Customer care and client communication
- E-commerce support, order tracking, returns, and complaints
- Social media messages, comments, and community support
- AI rating, data evaluation, and content review
- Online research and data organization
- Lead generation and prospect qualification
- Appointment setting and strategic outreach
- CRM updates and pipeline support
- AI-assisted content, procedures, templates, and workflow improvement
- Basic visual and graphic support for digital content, presentations, and customer-facing materials
I am precise, organized, patient, and highly attentive to details. I understand how important it is to represent a brand with the right tone: professional, clear, friendly, and trustworthy.
Thanks to my experience with generative AI, I can also help improve processes, create clear procedures, structure information, and support teams in making repetitive tasks faster and more efficient without losing the human touch.
Clients appreciate my reliability, communication style, and ability to adapt quickly to new tools, brands, and workflows.
If you are looking for someone who is professional, proactive, easy to work with, and truly committed to delivering high-quality support, I would be happy to help your business grow.
Steps for completing your project
After purchasing the project, send requirements so Fabrizia can start the project.
Delivery time starts when Fabrizia receives requirements from you.
Fabrizia works on your project following the steps below.
Revisions may occur after the delivery date.
A brief overview of the required tasks
After purchasing the project, send requirements so Fabrizia can start the project. Delivery time starts when Fabrizia receives requirements from you.