You will get an amazing project done that brings impact and growth
Project details
You will get high-quality work that is impactful and brings growth. I will help you reclaim over 10 hrs of your time and focus on the company growth. With over 2 years of experience in customer service, I will help with customer inquiries and customer support.
Target Country
Worldwide, United States, United KingdomWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 6 days | 7 days |
Number of Projects | 2 | ||
General Project Consulting | - | - | - |
Define Project Goals | - | - | |
Define Deliverables & KPIs | - | - | - |
Establish Schedule & Milestones | - | - | |
Risk Management | - | - | - |
Resource Management | - | - | |
Budget Management | - | - | |
Project Reports | - | - | - |
Project Diagrams Provided | - | - |
About Matilda
Administrative Virtual Assistant/Customer Service Specialist
Nairobi, Kenya - 9:41 pm local time
I have a strong background in handling high-volume customer interactions and supporting daily business operations. I help businesses stay organized, responsive, and efficient by managing customer inquiries, handling administrative tasks, delivering high-quality work, and ensuring smooth day-to-day operations.
With experience in fast-paced environments, I bring strong communication skills, attention to detail, and a proactive approach to problem-solving. I understand the importance of delivering timely support and creating positive customer experiences that build trust and loyalty.
How I can support your business:
• Customer support (email, chat, call handling)
• Inbox and calendar management
• Data entry and record management
• Travel research and Itinerary preparation
• Customer follow-ups and issue resolution
• Administrative and operational support
I am also proficient with Google Workspace, Trello, Slack, and Zoom for effective remote collaboration.
I am currently available for remote opportunities and open to supporting growing teams that value reliability, efficiency, and excellent customer service
Steps for completing your project
After purchasing the project, send requirements so Matilda can start the project.
Delivery time starts when Matilda receives requirements from you.
Matilda works on your project following the steps below.
Revisions may occur after the delivery date.
Project Steps
1. Conduct an overview of the whole project and what is required. 2. Keep the client posted on each step. 3. Review the project and check whether there are any mistakes to rectify