You will get an amazing Virtual Assistant/Customer Support rep for your business
Project details
Here is what I'm offering;
- Exceptional delivery of services
- Prompt delivery of tasks within the schedule
- Take initiative and handle customer issues or inquiries while working within policies, procedures, and standard processes
- Reduce the numbers of unsolved tickets with speed and efficiency
- Profer effective solutions to Customers' concern escalating
- Excellent communication skills, both verbally and written.
Highly skilled using the following Softwares
✔ ZenDesk
✔ Zoom
✔ Calendly
✔ Slack
✔ Trello
✔ Microsoft Excel/Spreadsheet
✔ Live Chat
✔ Tawk. to
✔ Quickbook
✔ Google Suite
✔ Skype
Is there an unfamiliar tool that you'd like me to use for your specific business needs? Not a problem. I look forward to doing business with you.
- Exceptional delivery of services
- Prompt delivery of tasks within the schedule
- Take initiative and handle customer issues or inquiries while working within policies, procedures, and standard processes
- Reduce the numbers of unsolved tickets with speed and efficiency
- Profer effective solutions to Customers' concern escalating
- Excellent communication skills, both verbally and written.
Highly skilled using the following Softwares
✔ ZenDesk
✔ Zoom
✔ Calendly
✔ Slack
✔ Trello
✔ Microsoft Excel/Spreadsheet
✔ Live Chat
✔ Tawk. to
✔ Quickbook
✔ Google Suite
✔ Skype
Is there an unfamiliar tool that you'd like me to use for your specific business needs? Not a problem. I look forward to doing business with you.
Purpose
BusinessIndustry
Animals & Pets, Construction, Ecommerce, Fashion & Apparel, Gaming, Logistics & Supply Chain Management, Manufacturing & Storage, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Hours of Work | 8 | 16 | 24 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Titilope
Customer Support Specialist
Lagos, Nigeria - 12:36 pm local time
👉Customer Onboarding
👉Customer crisis management
👉Help you retain customer loyalty to your brand, increasing revenue for your organization
👉Help you provide exceptional services/support to your customers
Who am I?
I am a customer support specialist: a solution provider, and Crisis Manager.
My core values cut across Empathy, Patience, Humility, Integrity, Active Listening, Altruism/services.
My flair for problem-solving and creating alternatives to issues directed my career towards 'Customer Service'. As a Customer Support person, I have to make a stellar experience for customers and get the maximum satisfaction they need via services rendered.
▪️Experienced Customer Support Specialist with extensive knowledge in Live Chat, Email, & Phone Support
▪️Proficient in the use of Zendesk, Tawk. to
▪️Experienced in conflict resolution, community management
▪️Adapt well to dynamic and changing situations with the ability to learn and get used to new applications and Softwares
▪️Great attention to details
▪️Experienced in offering practical solutions to problems
I find joy in solving problems, putting all customer's concerns to rest, and impacting them simultaneously. Therefore, I decided to shift my focus towards Technical Support and hope to record tremendous success dealing with Clients and attending to their needs promptly.
Achievement👇
100% rating increase in customer satisfaction.
Collaborated with several internal teams to create seamless self-help articles whereby customers can self-serve and not spend so long on ticketing queues
I would like to 'wow' your customers with my skill set and experience.
Some of the tools I use:
✅ Gorgias
✅ Live chat
✅ Zendesk
✅ Slack
✅ Trello
✅ G-suite
✅ Social media platforms
✅ Intercom
✅ WordPress
✅ VoIP
✅ Notion
✅ Kissflow
What some clients said about Titilope:
"Top-notch Communication. Titilope was polite and dignified in response to my clients - well done"
- Alex
"I worked with Titilope for quite some time, and she is one admirable person to work together. Quite down to heart and compassionate in her dealings while ensuring she carries out her assigned tasks effectively and efficiently."
- Ifeoluwa
Can we discuss your requirement right now? I would love to get started.
Steps for completing your project
After purchasing the project, send requirements so Titilope can start the project.
Delivery time starts when Titilope receives requirements from you.
Titilope works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1
Understand the scope of the project
Step 2
Have a brief training via Upwork, Zoom, or Skype to get familiar with the tools and Software used. (Onboarding)