You will get an amazing Virtual Assistant that will save you a lot of your time.
Rising Talent
Rising Talent
Project details
With these important skills, I have to contribute to your company. First, with my Technical Expertise, I possess a solid foundation in technical knowledge and troubleshooting skills. Second, I have a Customer-Focused Approach, and In my previous roles, I have consistently received positive feedback for my ability to communicate complex technical information in a clear and understandable manner. I prioritize the needs of the customer, ensuring their satisfaction by providing timely and effective solutions, lastly, I am Adaptable and I believe in Continuous Learning because I know that this industry is fast-paced nature and the technology industry requires professionals who can adapt to evolving trends and technologies.
I am confident that my ability to quickly learn and apply new technologies will contribute to the success of the team. you can expect a technically proficient, customer-focused, and adaptable professional who will contribute to the efficiency and effectiveness of your Team.
I am confident that my ability to quickly learn and apply new technologies will contribute to the success of the team. you can expect a technically proficient, customer-focused, and adaptable professional who will contribute to the efficiency and effectiveness of your Team.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$5
|
Standard
$7
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 30 days | 50 days | 70 days |
Number of Revisions | 9 | 9 | 9 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$3Frequently asked questions
About Jocel
1 Year Human Resources | 2 Years SEO | 7 Years Customer Service
Mabalacat City, Philippines - 8:01 pm local time
Thank you for checking my profile. Here is a quick overview of my skills and strengths. I'm a dedicated and seasoned customer service professional passionate about providing exceptional support across various channels. With a proven track record in handling customer inquiries through chat, email, and phone interactions, I bring experience and a customer-centric approach to every interaction.
In my 6 years of experience in customer service, I've honed my skills in effectively resolving customer issues, answering queries, and providing guidance clearly and concisely. I have a solid understanding of the nuances of customer service across different communication channels, allowing me to adapt seamlessly to the preferences and needs of our diverse customer base.
Chat Support:
In the fast-paced world of chat support, I excel at providing real-time assistance while maintaining a friendly and professional tone. I understand the importance of quick responses and accurate information, ensuring that customers feel heard and valued throughout their interactions.
Email Correspondence:
When it comes to email support, I pride myself on crafting articulate and detailed responses. I focus on delivering comprehensive solutions, anticipating potential follow-up questions, and ensuring that customers receive the information they need to make informed decisions.
Phone Support:
With a background in phone support, I am adept at building rapport with customers over the phone. My effective communication skills, coupled with a patient and empathetic approach, contribute to positive customer experiences and successful issue resolution.
Customer-Centric Approach:
I am committed to providing a seamless and positive experience for every customer. My goal is not only to resolve issues but also to leave customers feeling satisfied, valued, and confident in our products or services.
Adaptability and Continuous Learning:
The dynamic nature of the customer service landscape motivates me to stay informed about industry trends and emerging technologies. I embrace new tools and methodologies to enhance efficiency and elevate the overall quality of customer interactions.
In my role, I look forward to bringing my expertise to contribute to a customer-focused environment where excellence in service is not just a goal but a commitment.
Here are the list of my professional skills:
✔Customer Service
✔Technical Support
✔Outbound Sales
✔Content Moderator
✔Search Engine Optimization
✔Appointment Setting
✔Light Graphic Design
✔Light Poster making for Marketing
✔Calendar Management using
✔Outlook Calendar
✔Social Media Management
✔ Light Video Editing
✔ Light Photography/videography
My Software experience:
◒ G Suite
◒ MS Office
◒ Glip
◒ Slack
◒ Calendly
◒ Zoom
◒ Canva
◒ Photoshop
◒ Outlook
◒ Trello
◒ Monday.com
◒ Asana
With the experience and skills that I honed. I am excited about the opportunity to contribute to your team and help elevate the customer experience.
Best regards,
Steps for completing your project
After purchasing the project, send requirements so Jocel can start the project.
Delivery time starts when Jocel receives requirements from you.
Jocel works on your project following the steps below.
Revisions may occur after the delivery date.
Clients Revision
After sending the revision work, will wait if the client will ask for more revision.
Recieved the task given from the client.
Will adhere to and perform the task and submit it in a timely manner.