You will get Automotive Virtual Assistant – Workshop Repair Coordination & Support
Project details
Missed customer calls and repair delays cost workshops real money.
I provide professional remote support for USA automotive workshops—handling customer calls, repair coordination, and service records efficiently.
What I handle for your workshop:
• Incoming customer calls & service inquiries
• Understanding required repairs & communicating with technicians
• Repair order entry, updates, and service records in your system
• Providing timely updates to clients
• Ensuring smooth workflow and organized records
Experience that matters:
• USA automotive workshops support
• Real-time repair coordination
• Accurate customer communication & follow-ups
Let’s connect to discuss how I can streamline your repair workflow — or if you have any questions, feel free to ask. I’m happy to help your workshop run efficiently and keep customers satisfied.
I provide professional remote support for USA automotive workshops—handling customer calls, repair coordination, and service records efficiently.
What I handle for your workshop:
• Incoming customer calls & service inquiries
• Understanding required repairs & communicating with technicians
• Repair order entry, updates, and service records in your system
• Providing timely updates to clients
• Ensuring smooth workflow and organized records
Experience that matters:
• USA automotive workshops support
• Real-time repair coordination
• Accurate customer communication & follow-ups
Let’s connect to discuss how I can streamline your repair workflow — or if you have any questions, feel free to ask. I’m happy to help your workshop run efficiently and keep customers satisfied.
Industry
Logistics & Supply Chain Management, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$36
|
Standard
$48
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 6 | 8 | 10 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
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TB
Trevor B.
Jan 27, 2026
Automotive Service Advisor (Remote / Virtual)
Raza is an outstanding Automotive Virtual Assistant. Clear communicator, highly professional, and delivered exactly what we needed with top-quality work. I will gladly hire him again — highly recommended!
About Muslim
Automotive Virtual Assistant | Auto Service Advisor | Tow Dispatcher
Lahore, Pakistan - 2:48 pm local time
As an Automotive Virtual Assistant, Auto Service Advisor, and Tow Dispatcher, I help automotive workshops, towing companies, dealerships, and fleet operators in the USA streamline daily operations by handling customer communications, repair coordination, service advising, tow dispatch, roadside assistance, repair estimates, and insurance claims—so you can focus on growing your business without the stress of day-to-day operations.
I’m Raza, with 15+ years of hands-on experience in the automotive industry, providing remote support for USA-based workshops, towing companies, and roadside assistance networks, ensuring fast, professional, and reliable service for both clients and their customers.
Workshop Repair Coordination & Customer Support:
I handle incoming customer calls for auto repair shops, quickly understanding vehicle issues and communicating repair requirements clearly. I coordinate with technicians and manage repair orders in Tekmetric, keeping everything organized and up to date. Throughout the process, I provide timely updates to customers and use Podium for fast, professional messaging and follow-ups, ensuring a smooth, transparent, and satisfying customer experience.
Tow Dispatch & Roadside Assistance:
I manage tow dispatch and roadside assistance operations for USA clients by coordinating tow trucks, responding promptly to service requests, and communicating effectively with drivers, customers, and service providers. I have hands-on experience with AAA Roadside Assistance and major partners including Swoop Towing, Honk Services, Progressive Insurance, and State Farm Insurance. My role covers scheduling, updating ETAs, coordinating with workshops and drivers, and ensuring fast, accurate, and professional service, minimizing downtime and keeping customers satisfied.
Fleet Operations & Auto Insurance Claims:
I support fleet operations and preventive maintenance for USA clients by planning, tracking, and servicing vehicles using Fleetio and Orion, helping reduce breakdowns and major repair costs. I have 5+ years of experience in auto insurance claims, including vehicle damage and credit hire claims, coordinating with insurers, workshops, and customers to ensure timely processing, settlements, and recoveries. Additionally, I provide virtual assistant and back-office support, managing inboxes, CRM, reporting, spreadsheets, task tracking, vendor coordination, and using Microsoft 365 and other automotive workflow tools, while ensuring compliance with DOT, IVMS, and safety audit requirements.
Why Automotive Businesses Choose Me:
• 15+ years of real automotive industry experience
• Managed fleets of 400+ vehicles and coordinated with 400+ drivers
• Proven remote support experience for USA workshops and towing companies
• Successfully recovered $120,000+ in insurance claims in a single month
• Detail-oriented, reliable, and fast communicator
• Hands-on experience with AAA Roadside Assistance, Swoop Towing, Honk Services, Progressive Insurance, and State Farm Insurance
If you’re looking for a reliable Automotive Virtual Assistant, Auto Service Advisor, or Tow Dispatcher who understands the USA automotive and roadside assistance industry, let’s connect.
Although I am new to Upwork, I bring 5+ years of proven remote experience serving USA automotive clients, gained through referrals and direct collaborations outside of Upwork.
Feel free to message me—I’ll be happy to support your business.
Steps for completing your project
After purchasing the project, send requirements so Muslim can start the project.
Delivery time starts when Muslim receives requirements from you.
Muslim works on your project following the steps below.
Revisions may occur after the delivery date.
Handle customer calls and coordinate repairs
Receive customer calls, understand what work is needed on their vehicle, provide updates, and coordinate with the workshop to ensure smooth repair service