You will get an effective customer support for your business
Project details
Hi! Welcome to my Gig.
A quick intro about me. I am a detailed, hard-working professional with 9 years of combined customer service, collections, and administrative experience. My ultimate goal is to create a delightful experience for customers in every transaction they make with your business.
I am a firm believer that when your customers are being treated like Kings and Queens, you not only retain them as loyal customers. They become brand ambassadors who will automatically advertise and refer you to friends, acquaintances, families, etc.
In this project, I will take care of your customer queries, disputes, objections, and complaints, and handle fulfillment and logistics if applicable.
I know that the process of building Customer Service procedures, a manual, and a solutions portal can be time-consuming. Let me take that workload off your shoulder and you can focus more on your zone of genius and continue your mission to grow your company.
My service is not just limited to Customer Support. There are more!
Please feel free to reach out if you have questions.
Looking forward to working with you.
Best
Sarah
A quick intro about me. I am a detailed, hard-working professional with 9 years of combined customer service, collections, and administrative experience. My ultimate goal is to create a delightful experience for customers in every transaction they make with your business.
I am a firm believer that when your customers are being treated like Kings and Queens, you not only retain them as loyal customers. They become brand ambassadors who will automatically advertise and refer you to friends, acquaintances, families, etc.
In this project, I will take care of your customer queries, disputes, objections, and complaints, and handle fulfillment and logistics if applicable.
I know that the process of building Customer Service procedures, a manual, and a solutions portal can be time-consuming. Let me take that workload off your shoulder and you can focus more on your zone of genius and continue your mission to grow your company.
My service is not just limited to Customer Support. There are more!
Please feel free to reach out if you have questions.
Looking forward to working with you.
Best
Sarah
Project Type
Data Entry, Ecommerce Management, Customer Support, OtherWhat's included $80
These options are included with the project scope.
$80
- Delivery Time 1 day
- Number of Revisions 0
Frequently asked questions
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About Sarah Micaya
Email Marketing Specialist & Customer Success Manager
Tarlac City, Philippines - 10:47 am local time
I currently work as a Premium Onboarding Design Setup Specialist where I design and build fully branded email automation systems for ecommerce and retail merchants worldwide. Every flow I build: Welcome series, Loyalty launch emails , Win-back campaigns, Birthday automations, VIP reward flows are tailored to the merchant's brand, their voice, and their customers. I can work across platforms including Klaviyo, Unlayer, Mailchimp, Omnisend, ActiveCampaign, and more.
Before specialising in email automation, I spent years on the front lines of customer success, and I have provided sales support for global brands including Spotify, Sony, and Google, and have handled high-volume queues via Zendesk, Freshdesk, and Salesforce, and leading customer service teams through complex ecommerce operations on Shopify and Amazon.
How I can support your business:
1. Email Marketing Automation & Design
— Designing and building branded email flows: Welcome, Loyalty, Win-back, Birthday, VIP, Promotional
— Platform setup and configuration: Klaviyo, Mailchimp, Omnisend, Brevo, Stripo, Unlayer, Beefree
— Loyalty program setup: VIP tiers, referral systems, rewards structures, points expiry workflows
— CRM integration and e-commerce automation for Shopify and WooCommerce
— On-brand copywriting tailored to each brand's tone and customer journey
2. Customer Experience & Ecommerce Operations
— Managing high-volume support queues via Zendesk, Freshdesk, Salesforce, and live chat platforms
— Building internal support guides, SOPs, and customer resolution playbooks
— Order management, fulfilment coordination, and seller central communications (Amazon, Shopify)
— Implementing automated response workflows and chatbot setups to reduce response times
— B2B account management and corporate client support
3. Design, Content & Virtual Assistance
— Social media content creation and scheduling in Canva and Figma
— SEO copywriting, blog articles, landing page content, and Amazon product descriptions
— Lead generation, data research, and contact list building
— Executive and personal assistance, calendar management, and admin support
I'm equally comfortable with the technical side of things and the human side and I genuinely love helping businesses run more smoothly, look more professional, and connect more meaningfully with their customers. If you're looking for a reliable partner who gets things done without hand-holding, let's talk. Send me a message and let's figure out how I can help.
Steps for completing your project
After purchasing the project, send requirements so Sarah Micaya can start the project.
Delivery time starts when Sarah Micaya receives requirements from you.
Sarah Micaya works on your project following the steps below.
Revisions may occur after the delivery date.
Work Expectations
List everything you would need from me, deadlines and the outcome/result you are looking for. Give me a background on the queue, things to note, your procedures, etc.