You will get an end-to-end solution to customer support requirements
Project details
I will offer services to take care of end-to-end customer support. I promise to go live within 24 hours. I have proprietary technologies that help me reduce overall costs and increase customer satisfaction, measured through CSAT scores.
All in all, you need not worry about your customer support issues.
All in all, you need not worry about your customer support issues.
Industry
Beauty & Cosmetics, Biotech, Cryptocurrency & Blockchain, Ecommerce, Education, Energy, Fashion & Apparel, Financial Services, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Medical & Pharmaceutical, Photography, Real Estate, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, WellnessLanguage
EnglishWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 1 day
- Number of Hours of Work 24
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Dinesh
Customer Service Executive | E-commerce | BFSI | Logistics
Bengaluru, India - 9:19 am local time
to end customer support services. I provide services for inbound and outbound phone, email, chat and social media customer support roles to my clients.
What I offer:
● End to end customer support: From initial inquiry to problem resolution, I handle all aspects of customer support
● Multi-Channel Support: Support across email, chat, voice, and social media platforms
● Outcome focused approach: You pay only for the resolved queries
What you can expect from me
● Keen eye for detail and accuracy
● Highest quality output with low bar for errors
● Responsibility and accountability
I can work independently with minimal supervision. I am a fast learner, goal-driven, result-oriented, and resourceful.
Tools I am proficient with
● Ticketing: Zendesk, Freshdesk, Zohodesk, Intercom
● Communication: Livechat, Aircall, Help scout, Phone.com, Skype, Zoom
● CRM: Salesforce, Hubspot, SAP
● KB: Confluence, Notion, Document360
● Customer survey: SurveyMonkey,
● Analytics: Google analytics, PowerBI
● Collaboration: Slack, MS Teams, Trello, JIRA
● Productivity: MS Excel, Word, PowerPoint, Google Suite
If my skills are a fit for you, please contact me.
Steps for completing your project
After purchasing the project, send requirements so Dinesh can start the project.
Delivery time starts when Dinesh receives requirements from you.
Dinesh works on your project following the steps below.
Revisions may occur after the delivery date.
Dashboard
Access to live dashboards: # queries coming in, # queries resolves, CSAT scores, etc.