You will get a dynamic tech-savvy Customer Service Rep. with SaaS & Ecommerce Experience
Top Rated
Project details
When your customers need prompt and effective support, having a dependable and energetic Customer Service / Tech Support specialist on your side can make all the difference. I ensure seamless operations, resolve customer issues swiftly, and enhance overall customer satisfaction, ultimately driving your business growth and success.
As your dedicated specialist with 10+ years of proven and extensive experience, I will:
✅ Provide prompt and efficient Customer Support.
✅ Resolve helpdesk tickets with a high level of satisfaction.
✅ Offer product support and expert guidance.
✅ Engage customers with professionalism.
Why Work with Me:
✅ Energetic and passionate about helping clients.
✅ Strong technical knowledge to solve complex problems.
✅ Proven track record of ticket resolution and customer satisfaction.
✅ Reliable and responsive communication.
I am well-versed in:
✅ Providing Level 1, 2, and 3 world-class Customer Support through any CRM platforms, Social Media, or ticketing platforms.
✅ Responding to Customers' queries via Email, Chat, and Phone calls: presales, post-sales, complaints, returns, refunds, cancellations, shipping issues, etc.
✅ Supporting many SaaS/BaaS applications.
As your dedicated specialist with 10+ years of proven and extensive experience, I will:
✅ Provide prompt and efficient Customer Support.
✅ Resolve helpdesk tickets with a high level of satisfaction.
✅ Offer product support and expert guidance.
✅ Engage customers with professionalism.
Why Work with Me:
✅ Energetic and passionate about helping clients.
✅ Strong technical knowledge to solve complex problems.
✅ Proven track record of ticket resolution and customer satisfaction.
✅ Reliable and responsive communication.
I am well-versed in:
✅ Providing Level 1, 2, and 3 world-class Customer Support through any CRM platforms, Social Media, or ticketing platforms.
✅ Responding to Customers' queries via Email, Chat, and Phone calls: presales, post-sales, complaints, returns, refunds, cancellations, shipping issues, etc.
✅ Supporting many SaaS/BaaS applications.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$500
|
Advanced
$2,000
|
|---|---|---|---|
| Delivery Time | 1 day | 30 days | 60 days |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12.50Frequently asked questions
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About Peter
Expert Executive Virtual Assistant, Business Manager, Customer Service
93%
Job Success
Lagos, Nigeria - 3:31 pm local time
Over the years, I have successfully completed 100+ projects on Upwork, LinkedIn, and Indeed and helped businesses streamline workflows, manage teams, improve communication, and support day-to-day operations.
What I handle so you don't have to:
✔ Executive & Administrative Support
· Calendar and inbox management
· Scheduling and travel coordination
· Project coordination and task management
· SOP documentation and process improvement
· CRM setup, management and updates
· Data entry, web research and reporting
· Stakeholder communication and follow-ups
· Workflow optimization and automation
· Meeting preparation, minutes and action tracking
· Vendor and contractor coordination
· Confidential day-to-day business support
— handled with discretion, precision, and a proactive mindset so nothing falls through the cracks.
✔ Sales & Marketing Support
· Social media strategy, content planning, and scheduling
· Community management and audience engagement
· Digital marketing campaign coordination
· Cold email outreach and follow-up sequences
· Live chat, phone, and email sales support
· Lead generation and lead qualification
· CRM pipeline management and tracking
· Performance reporting and analytics
· SEO-informed content strategy support
· Brand visibility growth across platforms
— turning your audience into a pipeline and your pipeline into paying clients.
✔ Customer Service & Client Relations
· Multichannel support via email, phone, live chat, and social media
· Customer onboarding and offboarding
· Ticket management and issue resolution
· Conflict de-escalation and satisfaction recovery
· Customer retention strategies and follow-ups
· FAQ and knowledge base documentation
· Client relationship management and reporting
· Proactive communication to reduce churn
— because every interaction is a chance to build loyalty, and I make sure your clients feel heard, valued, and taken care of.
✔ Creative & Brand
· Graphic design for social media, ads, and marketing materials
· Social media content creation and visual storytelling
· Short-form and long-form video editing
· Branded presentations and pitch decks
· Infographics and data visualization
· Copywriting for web, email, and social platforms
· Brand storytelling and identity consistency
· Promotional materials, flyers, and digital ads
· Thumbnails, banners, and cover designs
· Audio editing and podcast production support
— so your brand stays polished, visible, and consistent even when you're deep in the work of building.
Tools I work in daily:
· Google Workspace · Microsoft Office · Asana · ClickUp · Trello · Notion · HubSpot · GHL · Freshdesk · Zendesk · Slack · Premium AI Tools · Zoom · Canva · Adobe Photoshop · Illustrator · Premiere Pro · After Effects · DaVinci Resolve · Audition
Industries I've Supported:
SaaS · BaaS · Digital Agencies · eCommerce · Startups · Coaches & Consultants · Small, medium & Large-scale Businesses
I'm available for long-term retainers, short-term projects, and hourly engagements.
If you're looking for a dependable professional who can manage operations, support customers, and keep your business running smoothly, let's discuss how I can help. Send me a message. I respond within minutes, not hours.
Steps for completing your project
After purchasing the project, send requirements so Peter can start the project.
Delivery time starts when Peter receives requirements from you.
Peter works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1:
Initial consultation to understand your support needs. That is, I will learn about your company's products or services and customer base and develop a deep understanding of your customer service and tech support policies and procedures.
Step 2:
Proposal outlining the scope and terms of the support.