You will get an exceptional Customer Support delivery.
Project details
What sets me and my work apart is my ability to combine customer support excellence with technical expertise and CRM automation. I don’t just respond to issues, I solve problems, streamline workflows, and enhance the entire support process. With over 4 years of hands-on experience, I deliver scalable, tailored solutions that improve efficiency, boost client satisfaction, and support long-term business growth.
Purpose
BusinessIndustry
Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Video ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 30 days |
Number of Hours of Work | 10 | 20 | 50 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Emmanuel
Technical & Customer Support Specialist | SaaS & CRM Systems Expert
Lagos Island, Nigeria - 4:20 am local time
I’m a Technical & Customer Support Specialist with hands-on experience in SaaS platforms and CRM systems, helping businesses handle high-volume support, resolve technical issues quickly, and keep customer data organized and actionable.
With over 3 years of experience, I specialize in handling customer interactions across multiple channels, troubleshooting technical issues, and maintaining clean, structured CRM systems that support smooth operations.
What I Can Do for You as Your Technical and Customer Support Specialist:
Customer Support (Email, Chat, Phone):
I handle high volumes of customer inquiries and manage support tickets through platforms like Zendesk, HubSpot, and Intercom. My focus is on first-contact resolution, ensuring your customers receive fast, accurate, and empathetic responses.
SaaS & CRM Systems Management:
I maintain CRM systems (e.g., HubSpot, Zoho CRM, GoHighLevel), keeping customer data clean, organized, and actionable. I streamline workflows and automate customer support processes to improve efficiency and reduce manual tasks.
Technical Support:
From troubleshooting issues in SaaS products to guiding customers through technical challenges, I provide comprehensive support, ensuring your customers understand the solutions without feeling overwhelmed.
Ticket & Help Desk Management:
I manage your help desk tickets, keeping them organized, ensuring quick resolutions, and improving response times using tools like Zendesk, Freshdesk, and Intercom.
CRM Data Cleanup & Automation:
I optimize CRM workflows, automate follow-ups, and ensure your CRM systems are running smoothly with Zapier and ClickUp integrations.
Results You Can Expect with me as Your Technical and Customer Support Expert:
30-50% reduction in support ticket backlog within the first 30 days
Improved customer satisfaction (CSAT) and faster response times
CRM systems fully optimized for better data organization and lead nurturing
Increased first-contact resolution with better troubleshooting and technical support
Automation of repetitive tasks, saving hours each week for your team
Tools I Use Daily as a Technical and Customer Support Specialist:
Zendesk, HubSpot CRM, Freshdesk, Intercom, Gorgias, GoHighLevel, Zoho CRM, ClickUp, Trello
Slack, Microsoft Teams, Google Workspace, Zapier, ManyChat, Jira, Notion
Why Hire Me as Your Technical and Customer Support?
I’m committed to building scalable support systems that improve both customer retention and team efficiency. Whether it's resolving technical issues, optimizing CRM data, or streamlining your help desk operations, I take ownership and get things done without micromanagement.
Are you ready to optimize your customer support systems?
Send me a message or invite me to your job, let me get your operations running more smoothly and efficiently.
Steps for completing your project
After purchasing the project, send requirements so Emmanuel can start the project.
Delivery time starts when Emmanuel receives requirements from you.
Emmanuel works on your project following the steps below.
Revisions may occur after the delivery date.
step 1
Review current support structure and client expectations
Step 2
Set up ticketing workflows, response templates, and auto-replies