You will get an exceptional customer support specialist for your business
Project details
Are you looking for ways to increase your company's profitability, your customer service department is a good place to start. If your answer is yes, then you need a sought-after customer service expert like me who reflects a positive company image, as well as helps you attract and retain customers. with a growth mindset and does not need to be micro-managed.
I have experience in customer service with over 7 years of resolving issues and troubleshooting technical problems, handling customer complaints in building strategies for improving the overall customer experience and Providing proactive customer outreach. My expertise lies in empathy, time management, active listening, emotional intelligence, and problem-solving.
You should hire a professional like me to maintain a happy customer base, and upscale your revenue as well as your brand identity.
Purchase my catalog let's discuss further your customer service needs and how you can benefit from my expertise.
Best regards.
I have experience in customer service with over 7 years of resolving issues and troubleshooting technical problems, handling customer complaints in building strategies for improving the overall customer experience and Providing proactive customer outreach. My expertise lies in empathy, time management, active listening, emotional intelligence, and problem-solving.
You should hire a professional like me to maintain a happy customer base, and upscale your revenue as well as your brand identity.
Purchase my catalog let's discuss further your customer service needs and how you can benefit from my expertise.
Best regards.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$200
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 7 days |
Number of Hours of Work | 4 | 25 | 35 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
5 reviews
(5)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
SM
Shana M.
Feb 9, 2026
Nursing & Medical Assistant School Outreach Projec
SM
Shana M.
Feb 9, 2026
Peppy Personal Assistant Needed for Busy Missionary Nurse
I have worked with Amaka for over a year, and she is truly one of the most exceptional professionals I have ever encountered — anywhere in the world.
I serve as the Clinical Director of a very busy nonprofit free medical clinic in Houston, Texas, while also working a full-time hospital job. Amaka has been absolutely instrumental in helping our clinic grow, gain recognition, and function smoothly despite my limited availability.
From Africa, she has successfully reached directors of organizations that I could not even get responses from within the United States. Her diligence, initiative, and follow-through are remarkable. My urgency becomes her urgency — she instinctively understands priorities and acts immediately without needing repeated direction.
Amaka has helped us with grant writing, outreach to churches, communication with agencies, and operational organization. When we lacked a physician to see patients, she helped us with outreach efforts that contributed to securing consistent medical support. She has also helped us gain recognition from external agencies and expand our network of partners.
What truly sets Amaka apart is her heart and ownership. She does not “just work tasks” — she invests her whole self into the mission. She consistently goes above and beyond without being asked. One example is when she independently designed a beautiful Christmas card for our patients and supporters — something I never requested, but deeply appreciated.
She is highly skilled in Microsoft tools, very business-minded, detail-oriented, and incredibly reliable. When I need something urgently, I send a message and it is handled immediately and professionally.
I can honestly say I have not encountered anyone — including in the United States — who matches her level of dedication, integrity, and wholehearted commitment. Amaka has made running a demanding nonprofit clinic manageable and far less stressful.
I recommend her without hesitation for any administrative, operations, outreach, or executive assistant role. Any organization would be blessed to have her.
I serve as the Clinical Director of a very busy nonprofit free medical clinic in Houston, Texas, while also working a full-time hospital job. Amaka has been absolutely instrumental in helping our clinic grow, gain recognition, and function smoothly despite my limited availability.
From Africa, she has successfully reached directors of organizations that I could not even get responses from within the United States. Her diligence, initiative, and follow-through are remarkable. My urgency becomes her urgency — she instinctively understands priorities and acts immediately without needing repeated direction.
Amaka has helped us with grant writing, outreach to churches, communication with agencies, and operational organization. When we lacked a physician to see patients, she helped us with outreach efforts that contributed to securing consistent medical support. She has also helped us gain recognition from external agencies and expand our network of partners.
What truly sets Amaka apart is her heart and ownership. She does not “just work tasks” — she invests her whole self into the mission. She consistently goes above and beyond without being asked. One example is when she independently designed a beautiful Christmas card for our patients and supporters — something I never requested, but deeply appreciated.
She is highly skilled in Microsoft tools, very business-minded, detail-oriented, and incredibly reliable. When I need something urgently, I send a message and it is handled immediately and professionally.
I can honestly say I have not encountered anyone — including in the United States — who matches her level of dedication, integrity, and wholehearted commitment. Amaka has made running a demanding nonprofit clinic manageable and far less stressful.
I recommend her without hesitation for any administrative, operations, outreach, or executive assistant role. Any organization would be blessed to have her.
SM
Shana M.
Jun 25, 2024
Peppy Personal Assistant Needed for Busy Missionary Nurse
This freelancer will exceed your expectations for sure! She works as if she is a part of the project. She works as if she is invested in what you will offer. I am a nurse opening a free clinic. I am doing it as a volunteer, and there id much paperwork, legal documents, certifying entities, and more. It has been quite a journey. Having Amaka has been more than I could’ve asked for. Anything I need done while I am working my regular job, Amaka can do it and she does it with great excellence! This is not even her specialty yet she is able to do every task with the greatest ease and efficiency.
FF
Fabrizio F.
Feb 12, 2024
Sourcing Agent for US E-commerce Store
JA
John A.
May 2, 2023
Virtual assistant
About Amaka
Customer Support Specialist |Virtual Assistant | Client Success Expert
100%
Job Success
Lagos, Nigeria - 3:33 pm local time
I’m a Customer Support Specialist with 7+ years of experience helping businesses improve customer satisfaction, increase retention, and streamline support operations. I combine strong communication skills with CRM expertise to deliver fast, efficient, and empathetic support that keeps customers coming back.
📊 Results I’ve Delivered:
✅ Reduced customer complaints by 90% through improved response systems and conflict resolution strategies
✅ Increased customer satisfaction scores from 75% to 95% within 6 months
✅ Improved first-response time by 60% across email and live chat support
✅ Helped generate 30% more qualified sales leads through proactive customer engagement
✅ Increased repeat customer rate by 15% through better follow-up and relationship management
✅ Maintained 98% ticket resolution rate across high-volume support channels
I specialize in turning difficult customer interactions into positive brand experiences, ensuring customers feel heard, valued, and supported.
🔹 Core Expertise
✔ Customer Support (Email, Phone, Live Chat)
✔ Complaint Resolution & Conflict Management
✔ Virtual Assistance & Administrative Support
✔ CRM Management & Customer Follow-ups
✔ Lead Generation & Sales Assistance
✔ Data Entry, Research & Scheduling
🔧 Tools & Platforms
CRM & Marketing: | Zendesk | ActiveCampaign | ConvertKit | Monday com | SurveyMonkey
Project Management: Asana | ClickUp | Trello | Slack | HubSpot
Productivity: Google Workspace | Microsoft Office | Gmail | Google Calendar
I’m passionate about helping businesses deliver exceptional customer experiences while improving efficiency and profitability.
📩 Send me an invite and let’s discuss how I can support your business.
Best Regards,
Amaka
Steps for completing your project
After purchasing the project, send requirements so Amaka can start the project.
Delivery time starts when Amaka receives requirements from you.
Amaka works on your project following the steps below.
Revisions may occur after the delivery date.
clients purchase my catalog and provide the necessary documents and access.