You will get an Experienced Customer Support and Virtual Assistant 24/7
Project details
Hi there,
I am your one-stop Business Support Assistant with over 4 years of experience in customer and administrative support. I offer top-notch services to help you streamline your business operations.
My Services:
✅Inbox Management & Email Support
✅Chat Support
✅Social Media Replies
✅Order Management (processing, scheduling, handling partial/full refunds via Stripe)
✅Data Entry
✅Virtual Assistance
✅Proofreading
✅Research Tasks (to gather valuable insights for your business)
✅Weekly Reporting
✅Maintaining an Excel record of bookings, orders, exchanges, and refunds
Why choose me?
✅Flexibility and Value for Money
✅4 years of experience in Customer Service Support
✅Detail-oriented and highly organised, delivering accurate results on time
✅Rapid Responses: I'm on standby, ready to tackle customer inquiries swiftly and efficiently
Note: If you require something that isn't mentioned above, don't hesitate to message me so we can discuss the specifics.
Regards,
Nae E.
I am your one-stop Business Support Assistant with over 4 years of experience in customer and administrative support. I offer top-notch services to help you streamline your business operations.
My Services:
✅Inbox Management & Email Support
✅Chat Support
✅Social Media Replies
✅Order Management (processing, scheduling, handling partial/full refunds via Stripe)
✅Data Entry
✅Virtual Assistance
✅Proofreading
✅Research Tasks (to gather valuable insights for your business)
✅Weekly Reporting
✅Maintaining an Excel record of bookings, orders, exchanges, and refunds
Why choose me?
✅Flexibility and Value for Money
✅4 years of experience in Customer Service Support
✅Detail-oriented and highly organised, delivering accurate results on time
✅Rapid Responses: I'm on standby, ready to tackle customer inquiries swiftly and efficiently
Note: If you require something that isn't mentioned above, don't hesitate to message me so we can discuss the specifics.
Regards,
Nae E.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$125
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 7 days |
Number of Hours of Work | 2 | 25 | 40 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$4About Eselecha
Virtual Assistant | Customer Support Specialist
Accra, Ghana - 2:16 am local time
I am a fluent English speaker with patience, interpersonal skills, active listening abilities, and empathy. In previous roles, I performed administrative and customer service tasks among other things. I was in charge of converting verbal and numerical data into spreadsheets as well as dealing with written correspondence. I intend to give my all by offering exceptional customer and administrative service.
I am pleasant to work with, a fast learner, and have a good attitude. I welcome feedback and I am constantly looking for ways to do better. My goal is and will always be to satisfy and provide my clients with exceptional service.
Your quest ends here! I'm here to infuse your customer interactions with warmth and handle the virtual world with finesse.
My primary strengths and skills include:
- Attention to detail: I am detail-oriented, making certain that every task is executed to a superior standard and within specified deadlines.
- Administrative Support: I am adept at delivering administrative assistance, encompassing tasks like calendar management, data entry, appointment scheduling, email management, and various other administrative responsibilities as needed.
- Communication Skills: I have strong communication abilities, both in writing and speaking, allowing me to effectively engage with clients and team members.
- Customer Service: I've collaborated with diverse businesses, offering top-notch customer service support via email, chat, and phone. I'm proficient in managing customer complaints, inquiries, and feedback with the highest level of professionalism and empathy.
- Social Media Management: I can assist businesses in overseeing their social media accounts, engaging with comments and messages, and contributing to the establishment of a strong social media presence.
- Technical Skills: I am proficient in a variety of software programs and platforms, including Microsoft Office, Google Suite, and CRM systems.
- Project Management: I have expertise in overseeing projects from initiation to completion, encompassing research, planning, and execution.
- Multitasking: I am capable of handling multiple tasks simultaneously while prioritizing workloads efficiently.
💼 Why Choose Me?
✨ Emotionally Intelligent Support: I don't just resolve issues; I create connections. Your customers will feel heard, understood, and valued.
✨ Virtual Wizardry: From inbox harmony to schedule orchestration, I keep your digital world humming melodiously.
✨ Multidimensional Dynamo: Juggling customer inquiries, managing appointments, and navigating virtual spaces are all in a day's work. I thrive on variety!
✨ Technology Fluent: Whether it's soothing a frustrated customer or taming the digital landscape, I'm fluent in both empathy and technology.
✨ Efficiency Enchantress: Time is money, and I'm here to streamline tasks, ensuring your business sails smoothly through the sea of demands.
✨ ✨
I aim to become a valuable member of an outstanding team and company, contributing where necessary and bridging any gaps.
Let's embark on this journey together! I am dedicated to ensuring the success of your business, and I believe I can bring a positive influence as your virtual assistant and customer support professional.
Steps for completing your project
After purchasing the project, send requirements so Eselecha can start the project.
Delivery time starts when Eselecha receives requirements from you.
Eselecha works on your project following the steps below.
Revisions may occur after the delivery date.
I will provide customer support services for your eCommerce store/business
If you purchase this service, I will work 5 to 40 hours per week to offer support, which may include email support, live chat support, social media management, and phone support.