You will get an experienced Customer support specialist to manage your email & chat
Top Rated
Project details
I have over 10 years of experience in the customer service industry across multiple fields, including telecommunication, transportation, education, legal, and real estate. I pride myself on providing top-notch and efficient customer service and administrative work to my clients.
I am proficient in the following software and platforms:
• MS Office ICDL (Word, Excel, PowerPoint, and Outlook)
• CRM Platforms: Zendesk, Intercom, Podio and HubSpot
• Communications and File Hosting Service Apps: Slack, Skype, Google Drive, Zoom, and Dropbox
• LMS Platforms: WorkRamp and Docebo
• Management and scheduling Apps: Basecamp, WhenIwork & Todoist
• Payment processing software: Stripe & PayPal
I am proficient in the following software and platforms:
• MS Office ICDL (Word, Excel, PowerPoint, and Outlook)
• CRM Platforms: Zendesk, Intercom, Podio and HubSpot
• Communications and File Hosting Service Apps: Slack, Skype, Google Drive, Zoom, and Dropbox
• LMS Platforms: WorkRamp and Docebo
• Management and scheduling Apps: Basecamp, WhenIwork & Todoist
• Payment processing software: Stripe & PayPal
Purpose
PersonalIndustry
Animals & Pets, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Music, Retail & Wholesale, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Number of Hours of Work | 10 | 25 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
14 reviews
(14)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
SH
Sara H.
Apr 21, 2024
Head of customer experience - Zendesk experience is a must
Aiat is great, we ended the contract due to changes in the needed availability
JD
Jameson D.
Oct 27, 2023
CS Assessment
Aiat is a leader and an operations expert with a can-do attitude and honesty. A+++ and Highly highly recommends
SG
Samet G.
Sep 11, 2023
Customer Success Administrative Assistant
Aiat is an absolute joy to work with. She is very knowledgeable and thorough -- a clear communicator and all around great asset to the team.
LH
Lenny H.
May 16, 2023
Virtual Assistant
PM
Philip M.
Mar 21, 2023
Customer Success Manager
I would like to thank Aiat for her excellent work as a student support team member at Learnsignal. Aiat worked with us for several years, and her dedication to resolving our students' challenges was exceptional.
Aiat consistently demonstrated her ability to empathize with students and understand their needs, ensuring each student received the best possible assistance. She always went above and beyond to ensure that our students had a positive learning experience, and her willingness to help was appreciated by everyone she worked with.
In addition to her excellent communication skills, Aiat's attention to detail and problem-solving abilities were invaluable to our team. Aiat's ability to work well under pressure and prioritize tasks made her an invaluable team member.
Overall, I highly recommend Aiat for any position that requires a high level of dedication, excellent communication skills, and problem-solving abilities. She is a talented professional who would make a great addition to any team.
Aiat consistently demonstrated her ability to empathize with students and understand their needs, ensuring each student received the best possible assistance. She always went above and beyond to ensure that our students had a positive learning experience, and her willingness to help was appreciated by everyone she worked with.
In addition to her excellent communication skills, Aiat's attention to detail and problem-solving abilities were invaluable to our team. Aiat's ability to work well under pressure and prioritize tasks made her an invaluable team member.
Overall, I highly recommend Aiat for any position that requires a high level of dedication, excellent communication skills, and problem-solving abilities. She is a talented professional who would make a great addition to any team.
About Aiat
Top Rated Customer Support & Administrative Specialist
100%
Job Success
Cairo, Egypt - 9:29 pm local time
I’m a top-rated bilingual Customer Support and Administrative Specialist with over 14 years of experience supporting clients across multiple industries, including telecommunications, transportation, electronics buyback, education, legal, and real estate.
I pride myself on delivering professional, efficient, and high-quality customer service while helping businesses maintain excellent customer experiences and smooth day-to-day operations. Over the years, I’ve developed strong skills that I believe are essential for exceptional customer support.
I’m always eager to take on new challenges, expand my knowledge, and contribute to the growth and success of the companies I work with while helping foster a supportive and innovative team environment.
🔹 What I Can Help You With:
Customer Support (Chat, Email, Text, and Phone Support)
Support for Global Marketplaces such as eBay, Back Market, and similar platforms
Virtual Assistance & Administrative Support
Customer Communication & Issue Resolution
Building and setting up SOPs for customer support.
Data Entry & Web Research
Recruitment & Candidate Coordination
General Administrative Tasks
🔹 Core Strengths:
✔ Patience & Empathy
✔ Strong Communication Skills
✔ Time Management & Organization
✔ Positive & Professional Attitude
✔ Team Management & Collaboration
✔ Calm Problem Solving Under Pressure
✔ Attention to Detail
✔ Fast Learner & Adaptable
✔ Analytical and strategic in planning workflow
✔ Ability to work independently with little to no supervision
🔹 Tools & Platforms I’m Experienced With:
CRM Platforms: Zendesk, Intercom, Front, Podio, HubSpot, Oracle Siebel
Microsoft Office (ICDL Certified): Word, Excel, PowerPoint, Outlook
Communication & Collaboration Tools: Slack, Notion, Google Drive, Zoom, Dropbox
LMS Platforms: WorkRamp, Docebo
Project Management & Scheduling Tools: Basecamp, WhenIWork, Todoist
Payment Processing Platforms: Stripe, PayPal
🔹 Why Clients Choose Me:
✔ 14+ years of professional experience
✔ Experience across multiple industries
✔ Reliable, organized, and detail-oriented
✔ Dedicated to delivering excellent customer experiences
✔ Strong ability to multitask and manage responsibilities efficiently
✔ Committed to exceeding expectations and supporting business growth
I’m passionate about helping businesses provide outstanding support and building long-term professional relationships with clients through reliability, communication, and quality work.
📩 Let’s connect! I’d love to discuss how I can help support your business and contribute to your success.
Steps for completing your project
After purchasing the project, send requirements so Aiat can start the project.
Delivery time starts when Aiat receives requirements from you.
Aiat works on your project following the steps below.
Revisions may occur after the delivery date.
Get familiar with your system and product.
Know your SOPs