You will get an Experienced Ecommerce store and Customer Support Manager
Top Rated
Top Rated
Project details
Are you launching/running an ecommerce store? Looking for assistance managing your store from A-Z? Look no further, get a dedicated ecommerce manager to run your store smoothly.
I provide premium services.
✔️Product listing
✔️ Supplier contact and coordination
✔️Customer Service Agent(E-mail and Live Chat)
✔️ Social Media Engagement Agent
✔️ E-commerce Online Store Management
✔️ Customer exchange, refund, and tech support needs
✔️ Keep an excel record of orders, exchanges, and refunds.
Choose me!
✔️ 8 Years of Experience
✔️ Quick Responses
✔️ Fluent in English and Project Understanding
✔️ Affordable Price
→ Platform I have experience with:
✔️ eCommerce Stores or Marketplaces (Shopify, Woocommerce, Cj dropshipping, Modalyst, Aliexpress, etc)
✔️ Ticket Support Systems (Zendesk, HelpScout, Gorgias, Reamaze)
✔️ Social Media
I have a high level of patience & self-control which helps me to understand customers more & leads to closing deals with high customer satisfaction. I will assist you to manage customers in the best way 100% satisfaction guaranteed.
FYI: Accepting Long-Term/ Permanent Jobs!
I'm excited to be a part of your company.
Best Regards,
Mahnoor
I provide premium services.
✔️Product listing
✔️ Supplier contact and coordination
✔️Customer Service Agent(E-mail and Live Chat)
✔️ Social Media Engagement Agent
✔️ E-commerce Online Store Management
✔️ Customer exchange, refund, and tech support needs
✔️ Keep an excel record of orders, exchanges, and refunds.
Choose me!
✔️ 8 Years of Experience
✔️ Quick Responses
✔️ Fluent in English and Project Understanding
✔️ Affordable Price
→ Platform I have experience with:
✔️ eCommerce Stores or Marketplaces (Shopify, Woocommerce, Cj dropshipping, Modalyst, Aliexpress, etc)
✔️ Ticket Support Systems (Zendesk, HelpScout, Gorgias, Reamaze)
✔️ Social Media
I have a high level of patience & self-control which helps me to understand customers more & leads to closing deals with high customer satisfaction. I will assist you to manage customers in the best way 100% satisfaction guaranteed.
FYI: Accepting Long-Term/ Permanent Jobs!
I'm excited to be a part of your company.
Best Regards,
Mahnoor
Industry
Ecommerce, Logistics & Supply Chain Management, Retail & WholesalePlatform
Etsy, Shopify, WooCommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$240
|
Advanced
$320
|
|---|---|---|---|
| Delivery Time | 6 days | 7 days | 8 days |
Management Duration (Days) | 5 | 6 | 7 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | - | - | |
Reporting |
Optional add-ons
You can add these on the next page.
Dispute Resolution Expert
(+ 2 Days)
+$10
21 reviews
(20)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
PS
PAOLO S.
Mar 24, 2026
CS Rep
CW
Chris W.
Mar 18, 2026
Shopify Store Virtual Assistant
We've worked with Mahnoor since 2019 across a few different e-commerce/Shopify businesses. Mahnoor was always very committed and diligent. Mahnoor also learnt quickly and was tech savvy. She learnt from any mistakes quickly and listened to feedback. She was able to scale up and down with support as needed and was typically responsive to picking up tasks quickly. It's a testament to her working with us for so long, how helpful and capable Mahnoor is. She's also a lovely person. Big thanks Mahnoor, highly recommend.
PS
PAOLO S.
Jun 13, 2025
Customer Service Representative | Fashion Brand
CP
Chris P.
Dec 22, 2022
Pets and Friends Product Merchandising
Fantastic. Mahnoor performed everything we asked of her expertly and efficiently, helping us achieve our objectives ahead of schedule. An asset to any team or project. Thanks!
ZC
Zeru C.
Sep 25, 2022
VA for Shop Project
I will start by saying words will never be enough to delineate the exceptional quality of Mah. Over the course of 6 years, she grew from an assistant helping with one of our e-commerce stores to a manager of over seven stores simultaneously and a team of over ten people at one time. She has trained over 20 VAs on various tasks for our very different e-commerce stores and projects. She has excellent time management, an indispensable work ethic, and unmatched loyalty.
Of the many areas, she helped with reducing costs and growing revenue. Her talent for managing our customer service department was outstanding. She helped our bottom line by cutting our returns by over 50%, Increasing customer loyalty by 30%, and creating systems and processes for inventory and order flow to be more sustainable and efficient.
She became a trusted manager we could count on because she approached our business as a true entrepreneur. Whenever problems arose, she solved them or gave us a suggested solution.
Her leadership skill was displayed as she was responsible for over 70+ tasks that had to be completed daily. She trained, delegated, and sometimes helped interview new VAs.
Her ability to be flexible, teachable, and accountable is unmatched in today's ever-changing world.
We would be forever grateful for the time we have worked together and look forward to working with her again.
To the hiring manager reading this, count yourself lucky that her resume came across your desk. You will not be disappointed. In fact, I bet you will be leaving one of these glowing reviews for whatever the duration of your project with her.
Thanks.
Of the many areas, she helped with reducing costs and growing revenue. Her talent for managing our customer service department was outstanding. She helped our bottom line by cutting our returns by over 50%, Increasing customer loyalty by 30%, and creating systems and processes for inventory and order flow to be more sustainable and efficient.
She became a trusted manager we could count on because she approached our business as a true entrepreneur. Whenever problems arose, she solved them or gave us a suggested solution.
Her leadership skill was displayed as she was responsible for over 70+ tasks that had to be completed daily. She trained, delegated, and sometimes helped interview new VAs.
Her ability to be flexible, teachable, and accountable is unmatched in today's ever-changing world.
We would be forever grateful for the time we have worked together and look forward to working with her again.
To the hiring manager reading this, count yourself lucky that her resume came across your desk. You will not be disappointed. In fact, I bet you will be leaving one of these glowing reviews for whatever the duration of your project with her.
Thanks.
About Mahnoor
Customer Support and Shopify Expert
100%
Job Success
Luton, United Kingdom - 10:20 am local time
Experienced Virtual assistant for any type of personal administrative tasks and related to Shopify store management. Full command on E-Commerce businesses-related functions like ordering, product importing, product clean up/descriptions, finding sellers etc.
I Can work efficiently on MS (excel, word, and powerpoint for any data entry tasks)
I have worked on very famous help desks like Zendesk, Help Scout and Reamaze.
Steps for completing your project
After purchasing the project, send requirements so Mahnoor can start the project.
Delivery time starts when Mahnoor receives requirements from you.
Mahnoor works on your project following the steps below.
Revisions may occur after the delivery date.
Receive requirements and access
- Login credentials - Supplier contact details - Instructions and guidelines
Discuss Service Procedures
Customer service procedures, approvals and preferred actions. We can help you to set them if needed.