You will get an experienced Shopify multi-task customer and marketing support superstar!
Project details
I am a rock-star Customer Support professional experienced in assisting customers find value in products and services throughout the customer life cycle, and turning them into raving fans!
I have a Degree in Commerce (Business Information Systems) and over 4 years experience in Customer Support & Management, as well as Tier 2 Support for eCommerce stores.
I am certified in the following:
i) eCommerce Marketing Mastery
ii) Analytics and Data Mastery
iii) Digital Marketing Mastery
iv) Search Marketing Mastery
v) Social Media Marketing
Vi) Email Marketing Specialist
My experience with eCommerce stores include the following:
1. Customer support: Responding to email and live chat inquiries, ensuring fulfillment of orders and follow up with drop-shippers or internal shipping department and social media management.
2. Reporting - Compiling data from Google analytics and eCommerce store to show trends affecting the Sales Funnel and Customer Journey.
3. Product management - Adding or removing products as well as adding products descriptions and images and product use demo videos
4. Website security audit and search engine optimization (SEO).
I have a Degree in Commerce (Business Information Systems) and over 4 years experience in Customer Support & Management, as well as Tier 2 Support for eCommerce stores.
I am certified in the following:
i) eCommerce Marketing Mastery
ii) Analytics and Data Mastery
iii) Digital Marketing Mastery
iv) Search Marketing Mastery
v) Social Media Marketing
Vi) Email Marketing Specialist
My experience with eCommerce stores include the following:
1. Customer support: Responding to email and live chat inquiries, ensuring fulfillment of orders and follow up with drop-shippers or internal shipping department and social media management.
2. Reporting - Compiling data from Google analytics and eCommerce store to show trends affecting the Sales Funnel and Customer Journey.
3. Product management - Adding or removing products as well as adding products descriptions and images and product use demo videos
4. Website security audit and search engine optimization (SEO).
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$288
|
Advanced
$392
|
|---|---|---|---|
| Delivery Time | 5 days | 6 days | 7 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Patrick
Tech-Savvy Virtual Assistant for Shopify & Amazon Stores Success
Nairobi, Kenya - 8:18 pm local time
E-Commerce: Shopify, Amazon Seller, Etsy, and Gear bubble
Customer support platforms: Kayako, Gorgias, Freshdesk, and Zendesk
Reporting and presentation tools: Google Data Studio Dashboard, Google Analytics
In addition, I have a keen attention to detail, fast learner, honest, keep deadlines, and very accurate.
My educational and professional training background is in Commerce, Marketing, and building Business Information System Models for Startups.
Lastly, I also provide technical support and impressive problem-solving skills to help you fucus on growing your business.
Steps for completing your project
After purchasing the project, send requirements so Patrick can start the project.
Delivery time starts when Patrick receives requirements from you.
Patrick works on your project following the steps below.
Revisions may occur after the delivery date.
Understand the business and its policies
Create templates for reports/follow ups/standard responses