You will get an experienced Zendesk and Email Customer Support agent
Project details
I have more than three years of experience in customer support using Zendesk to provide excellent service in different industries. I'm skilled in handling support tickets, setting up Zendesk Macros, and consistently achieving high satisfaction scores via tailored responses.
I am skilled at empathetic communication, using a formula to balance firmness and understanding. By combining this approach with my ability to give helpful feedback, I can guarantee ongoing improvement and client satisfaction.
I have experience in understanding how different types of users behave, which helps me fully address their concerns. Let's enhance your customer support experience! ^^
I am skilled at empathetic communication, using a formula to balance firmness and understanding. By combining this approach with my ability to give helpful feedback, I can guarantee ongoing improvement and client satisfaction.
I have experience in understanding how different types of users behave, which helps me fully address their concerns. Let's enhance your customer support experience! ^^
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$720
|
Standard
$1,250
|
Advanced
$2,975
|
|---|---|---|---|
| Delivery Time | 7 days | 10 days | 31 days |
Number of Hours of Work | 12 | 21 | 60 |
Scriptwriting | - | ||
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$57.50Frequently asked questions
About Emil
Specialist Gaming and Esports & Project & Community Manager
Sofia, Bulgaria - 6:08 pm local time
Steps for completing your project
After purchasing the project, send requirements so Emil can start the project.
Delivery time starts when Emil receives requirements from you.
Emil works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Assessment and Setup
Once you give me access to your Zendesk account and any other needed tools or information, I'll assess your customer support portal, then I'll get an understanding of how you work, your ticketing system, and any support procedures you have in place.
Support Success Setup
Based on your initial assessment and service choice, I will choose the optimal way to meet your individual customer support needs. This will entail selecting the appropriate messaging to resolve all available tickets