You will get an Expert Executive Support, Administrative and Virtual Assistance services
Project details
As a highly organized and detail-oriented Executive Virtual Assistant with over 5years of experience, I have consistently delivered exceptional administrative and project management services across various industries. I have successfully supported executives and clients by handling a wide range of tasks, ensuring smooth business operations and enabling them to focus on core business strategies.
My areas of expertise include, but are not limited to:
Administrative Services: EMR Data Entry, Scheduling, Filing, Records Management, Form Completion, and Presentations.
Business Support: Order Management, Purchasing Management, Social Media Account Setup, Real Estate Assistance, Digital Marketing, Ecommerce Support, Executive Support, and Virtual Assistance.
Specialized Services: Healthcare Management, Telemarketing, SDR, and Data Entry.
I am proficient in essential tools and skills such as:
Software: Microsoft Office, Google Suite, Trello, Monday.com, HubSpot, Salesforce.
As a proactive problem-solver, I am dedicated to delivering projects on time, maintaining high standards, and driving efficiency. I look forward to contributing value to your business through my experience and skills.
My areas of expertise include, but are not limited to:
Administrative Services: EMR Data Entry, Scheduling, Filing, Records Management, Form Completion, and Presentations.
Business Support: Order Management, Purchasing Management, Social Media Account Setup, Real Estate Assistance, Digital Marketing, Ecommerce Support, Executive Support, and Virtual Assistance.
Specialized Services: Healthcare Management, Telemarketing, SDR, and Data Entry.
I am proficient in essential tools and skills such as:
Software: Microsoft Office, Google Suite, Trello, Monday.com, HubSpot, Salesforce.
As a proactive problem-solver, I am dedicated to delivering projects on time, maintaining high standards, and driving efficiency. I look forward to contributing value to your business through my experience and skills.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 5 | 10 | 30 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | - | ||
Project Management Support | - | ||
Travel Planning | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $20
Additional Revision
+$10
Additional Hour of Work
+$5
Basic Photo Editing
+$15About Akpojevwe
E-commerce Customer Support Specialist
Warri, Nigeria - 7:38 am local time
Your customers should not have to wait hours for answers, chase order updates, or struggle to get help. I help Shopify and e-commerce brands reduce support bottlenecks, improve customer satisfaction, and turn customer service into a competitive advantage.
As your e-commerce business grows, customer inquiries, order issues, refunds, chargebacks, and shipping concerns can quickly consume valuable time and impact the customer experience.
That's where I come in.
I help Shopify and e-commerce brands deliver exceptional customer experiences that increase customer satisfaction, improve retention, and protect revenue.
With over 6years of experience in Customer Support, I specialize in managing high-volume customer interactions across email, live chat, social media, and helpdesk platforms while maintaining a professional, empathetic, and solution-focused approach.
My focus is not just answering tickets, it's creating experiences that keep customers coming back.
Here's how I help e-commerce businesses:
✔ Customer Email & Live Chat Support
✔ Order Tracking, Shipping & Delivery Support
✔ Refunds, Returns & Exchange Management
✔ Customer Complaint Resolution
✔ Chargeback & Dispute Support
✔ Subscription & Account Management
✔ Customer Retention & Loyalty Support
✔ CRM & Helpdesk Management
✔ Knowledge Base & FAQ Optimization
✔ Customer Satisfaction Improvement
Here are some results I strive to deliver:
✅ Faster response times that improve customer confidence
✅ High first-contact resolution rates to reduce repeat inquiries
✅ Reduced ticket backlogs through efficient queue management
✅ Improved customer satisfaction and positive customer feedback
✅ Consistent brand representation across all customer touchpoints
✅ Increased customer retention through proactive and personalized support
Below is the list of Tools & Platforms I use:
• Shopify
• Gorgias
• Zendesk
• Freshdesk
• Salesforce
• HubSpot
• Intercom
• Slack
• ClickUp
• Trello
Why clients work with me:
I combine the empathy of a customer advocate with the efficiency of an operations professional. Whether I'm handling 20 tickets or 200, I focus on resolving issues quickly, communicating clearly, and ensuring every customer interaction reflects positively on your brand.
If your support inbox is growing faster than your team can manage, let's change that.
Send me a message today, and let's discuss how I can help reduce your support workload, improve customer satisfaction, and create a customer experience that turns first-time buyers into loyal customers.
Steps for completing your project
After purchasing the project, send requirements so Akpojevwe can start the project.
Delivery time starts when Akpojevwe receives requirements from you.
Akpojevwe works on your project following the steps below.
Revisions may occur after the delivery date.
Have a meeting with my client to know the job description.
I need to have a meeting with you to clarify What industry are you in and secondly, What your day-to-day responsibilities or goals are?
Task List & Priorities
What recurring or one-time tasks would you like me to take over? (Examples: calendar management, inbox management, travel booking, data entry, meeting minutes, client communication, etc.)