You will get an expert in Airbnb guest communication managing your listing.
Project details
Managing guest communication for a short-term rental is more than replying to messages. It requires hospitality awareness, quick problem-solving, and clear communication to protect your reviews and guest experience. I am an active Airbnb host managing my own short-term rental in KL with a well-reviewed listing built through proactive communication and structured operations. Because I run my own property, I understand the host mindset and the importance of protecting your listing, reputation, and guest experience.
Through this service, I provide dedicated guest communication coverage during 7AM–7PM (GMT+8 / MYT) while you are unavailable.
During this time I can assist with:
• Responding to guest messages and inquiries
• Sending check-in instructions and arrival guidance
• Managing guest questions during their stay
• Handling requests such as early check-ins or late check-outs
• Addressing minor issues before they escalate
• Updating hosts when approval is required
This service is ideal for hosts who are traveling or temporarily unavailable and need reliable coverage without committing to a full co-host. Experienced with Airbnb; adaptable to VRBO, direct bookings, etc.
Through this service, I provide dedicated guest communication coverage during 7AM–7PM (GMT+8 / MYT) while you are unavailable.
During this time I can assist with:
• Responding to guest messages and inquiries
• Sending check-in instructions and arrival guidance
• Managing guest questions during their stay
• Handling requests such as early check-ins or late check-outs
• Addressing minor issues before they escalate
• Updating hosts when approval is required
This service is ideal for hosts who are traveling or temporarily unavailable and need reliable coverage without committing to a full co-host. Experienced with Airbnb; adaptable to VRBO, direct bookings, etc.
Purpose
BusinessIndustry
Lifestyle, Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$390
|
Advanced
$520
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 36 | 60 | 84 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support |
Optional add-ons
You can add these on the next page.
Cleaner Coordination
(+ 1 Day)
+$10
Extra Day of Coverage
(+ 1 Day)
+$80Frequently asked questions
About Arina
Airbnb Co-Host | Guest Communication & STR Support Specialist
Kuala Lumpur, Malaysia - 5:03 pm local time
Over the past 2+ years, I’ve maintained a consistent 5-star track record by focusing on clear communication, quick problem-solving, and the small details that prevent issues before they turn into bad reviews. Whether it’s helping a late-night guest who can’t find the parking, coordinating cleaners between bookings, or handling unexpected situations calmly, I approach every message and situation the way I would for my own property.
I support Airbnb hosts, property managers, boutique hotels, and tourism operators who need someone reliable to manage guest communication and day-to-day hospitality operations. My goal is simple: keep guests happy, protect your reviews, and make your life as a host easier.
I offer these services because I genuinely enjoy hospitality and the problem-solving that comes with it. Helping guests have a seamless stay while making things easier for hosts is something I find very rewarding.
Because I’m a host myself, I approach every property with an owner’s mindset - protecting reviews, solving problems quickly, maintaining smooth operations, and ensuring every guest has a comfortable stay.
If you’re looking for someone who understands both the operational side of hosting and the human side of hospitality, I’d be happy to help. Furthermore, I’m also happy to discuss a fixed monthly arrangement depending on the level of support you need.
Steps for completing your project
After purchasing the project, send requirements so Arina can start the project.
Delivery time starts when Arina receives requirements from you.
Arina works on your project following the steps below.
Revisions may occur after the delivery date.
Project onboarding
The host provides the listing link, house rules, check-in instructions, booking details, preferred communication method, and any guest FAQs or communication guidelines so I can understand the property and respond to guests accurately.
Coverage setup
We confirm the coverage dates and communication guidelines so I can represent the host consistently when responding to guests.