You will get An Expert In Customer Service
Top Rated
Top Rated
Project details
Respond to client complaints via social media, chat, or email. Reach out to customers over the phone to confirm account information. Warmly welcome clients and discover the issue or caller's motivation. Create, delete, or upgrade accounts. help customers place orders, get refunds, or swap items. Online reservations and orders can be placed via call, email, or chat.
Additionally, I enjoy 6 years of solid experience in the fields of Customer Service, Photo Editing, Video Editing, and Social Media Management. Including expertise in Appointment Setting, Lead generation, and Admin Tasks.
Please take a moment to read over the services I have listed below that you can expect me to provide excellently:
Inbound customer support services.
Outbound customer support services.
Live Chat support.
Solving Tickets.
Email handling.
Social Media Messages Handling
Content Creation
Graphic Design (If needed)
Additionally, I enjoy 6 years of solid experience in the fields of Customer Service, Photo Editing, Video Editing, and Social Media Management. Including expertise in Appointment Setting, Lead generation, and Admin Tasks.
Please take a moment to read over the services I have listed below that you can expect me to provide excellently:
Inbound customer support services.
Outbound customer support services.
Live Chat support.
Solving Tickets.
Email handling.
Social Media Messages Handling
Content Creation
Graphic Design (If needed)
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Events Planning, Fashion & Apparel, Food & Beverage, Manufacturing & Storage, Media & Entertainment, Photography, Retail & Wholesale, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$150
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 20 | 30 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
AA
Austin A.
Nov 18, 2022
Need a VA for posting website content, Pinterest images, and other as needed digital marketing tasks
Elkie did a fantastic job helping us grow our Pinterest page! She would take our blog articles each week, create unique Pinterest pins, and post and optimize them for us! I highly recommend her as a Pinterest VA!
JC
Jerther C.
Jul 29, 2021
Customer support representative
Elkie is a great freelancer! She's always consistently providing great support to our customers and with a positive attitude. Its truly our pleasure to have worked with her!
About Elkie Cline
E-commerce Customer Service Expert | Shopify & Support Specialist
100%
Job Success
Davao City, Philippines - 12:10 am local time
With over 5 years of experience in customer support and store operations, I’ve handled everything from refunds and order tracking to escalations and subscription management for fast-scaling Shopify brands.
What I do best:
- Manage customer tickets through Gorgias, Zendesk, Richpanel, Re:amaze, Freshdesk
- Process orders, refunds, and exchanges directly in Shopify
- Track and coordinate shipments using ShipBob, ShipStation, Flexport
- Handle subscriptions and billing updates with Recharge
- Build smooth support systems — macros, tags, SOPs, and workflows
- Respond to reviews and feedback on Trustpilot and Okendo
- Train and guide support agents for consistent, high-quality service
I know how valuable each customer interaction is for your brand. My approach is simple: clear communication, empathy, and quick problem-solving that turns a frustrated buyer into a repeat customer.
✅ Fluent in English, both written and spoken
✅ Strong background in international e-commerce support
✅ Flexible and reliable, open to long-term partnerships
If you’re looking for someone who understands both the customer and the back-end of e-commerce, let’s work together to give your brand the world-class support it deserves.
Steps for completing your project
After purchasing the project, send requirements so Elkie Cline can start the project.
Delivery time starts when Elkie Cline receives requirements from you.
Elkie Cline works on your project following the steps below.
Revisions may occur after the delivery date.
Provide me the details needed, if there's a script that need to follow.