You will get an expert L1/L2 technical customer support agent
Project details
5+ years of technical customer support across fintech and trading - high-pressure environments where users deal with live money and expect fast answers.
At 101 WPM, my average First Response Time on live chat is 33 seconds, with an 84% First Contact Resolution rate.
I've worked directly with MT5, DXtrade, and cTrader, so when a trader comes in saying their order didn't execute, their platform won't load, or their account isn't reflecting a deposit - I know exactly what I'm looking at.
I've worked with Sumsub for KYC verification, AML screening, and flagging suspicious activity. I know the difference between a user who's confused about document requirements and one who's trying to game the system - and I handle both accordingly.
I've worked on Zendesk, Freshdesk, Intercom, and Gorgias, so your support stack isn't something I need to be trained on.
I've handled bad actors, fraud attempts, high-conflict escalations, and frustrated customers, so I know how to de-escalate, document, and resolve without letting things spiral.
No HR overhead, no onboarding headaches. Just send me your product brief and processes, and we're operational from day one.
At 101 WPM, my average First Response Time on live chat is 33 seconds, with an 84% First Contact Resolution rate.
I've worked directly with MT5, DXtrade, and cTrader, so when a trader comes in saying their order didn't execute, their platform won't load, or their account isn't reflecting a deposit - I know exactly what I'm looking at.
I've worked with Sumsub for KYC verification, AML screening, and flagging suspicious activity. I know the difference between a user who's confused about document requirements and one who's trying to game the system - and I handle both accordingly.
I've worked on Zendesk, Freshdesk, Intercom, and Gorgias, so your support stack isn't something I need to be trained on.
I've handled bad actors, fraud attempts, high-conflict escalations, and frustrated customers, so I know how to de-escalate, document, and resolve without letting things spiral.
No HR overhead, no onboarding headaches. Just send me your product brief and processes, and we're operational from day one.
Purpose
PersonalIndustry
Business Services & Consulting, Cryptocurrency & Blockchain, Financial Services, Logistics & Supply Chain Management, Marketing & Advertising, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$450
|
Standard
$700
|
Advanced
$950
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 40 | 40 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3.50
7 days a week
(+ 2 Days)
+$150Frequently asked questions
About Nasar
Customer Support Representative (General, Tier-2, L1/2)
Lahore, Pakistan - 6:28 pm local time
I deliver support across your entire ecosystem - from real-time technical escalations to large-scale community and reputation management.
Most platforms struggle during overnight hours, product launches, or high-volatility periods, either burning out their internal teams or risking public backlash through slow responses. That's exactly where I step in to ensure your performance remains rock-solid, no matter how crazy the market gets.
- Addressing the Elephant in the Room: Yes, I Use AI
Full transparency: I integrate AI workflows to handle the repetitive heavy lifting so I can focus on complex financial, compliance, and technical resolutions.
It is also my secret weapon for global support: I have extensive experience acting as a foreign live chat agent, utilizing AI to handle and resolve inquiries with clients who speak different languages in real-time.
- What I Bring to the Table
Full-Cycle Ticket Handling: From general account inquiries to Tier-1, Tier-2, and L2 technical and platform support.
Community Management: Round-the-clock Discord moderation and proactive community engagement to keep your users happy and informed.
Reputation Management: Structured Trustpilot monitoring and response strategies to protect and strengthen your brand trust.
- My Operational Benchmarks
Numbers speak louder than words. Here is what I bring to your helpdesk:
Typing Speed: 101 WPM (Yes, it's massive, and yes, my keyboard begs for mercy).
CSAT Growth: Consistently driving customer satisfaction scores up to 30%.
Live Chat FRT: First Response Time of < 1 minute.
Email FRT: First Response Time of < 5 minutes.
Steps for completing your project
After purchasing the project, send requirements so Nasar can start the project.
Delivery time starts when Nasar receives requirements from you.
Nasar works on your project following the steps below.
Revisions may occur after the delivery date.
I receive the necessary access
I will need access to start working, along with the time zones.
I receive the necessary details
I will need the SOPs, SLAs, and the product description.