You will get an Impressive Customer Support that will retain customers.
Project details
You will get an outstanding customer service delivery that will drive customer retention and loyalty. With over 6years experience in customer service as a freelancer, I am passionate about easing customers' burdens and providing support in the best way possible. The work I deliver is topnotch.
Industry
Beauty & Cosmetics, Education, Events Planning, Financial Services, Food & Beverage, Lifestyle, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
About Chiamaka
Self- Driven Customer Service Enthusiast| Virtual Assistant Rock Star
Ikeja, Nigeria - 11:41 pm local time
Good to see you visit my profile.
I'm Chiamaka, a Proactive Customer Operations enthusiast with 13+ years of experience in Fintech, Telecommunication, and Education. Proven success in driving customer satisfaction (CSAT95%), reducing complaints (25%), and increasing client renewals (12%). Adaptable and collaborative leader thriving in global teams.
In my role as an Analyst Customer Operations, I specialize in optimizing customer service functions and ensuring the highest quality standards in contact center operations. My proficiency in utilizing various CRM tools, like Intercom, Salesforce, Zendesk, Slack, Happy Fox, Salesforce, BaseCamp, Snap Engage, Egain, Avaya, Avoxi, and Dimelo, enables me to efficiently manage and enhance customer interactions, thereby ensuring a seamless customer experience.
Key Skills:
• Process Improvement • Lean Six Sigma • SaaS Tools (Base Camp, Excel, Google sheet, Salesforce, Happy Fox, Intercom, Slack) • Ticket Management • Settlement • Dispute resolution • Problem Solving• Escalation Handling • Product Feedback Loops • Customer Experience• SLA Management• Cross-Functional Collaboration • Reconciliation • Microsoft Office & G-Suite Tools • Results & Solution oriented• Building Rapport • Multitasking.
My aim is to ensure your business excel by seeing to the end GOAL despite the duration of the project. My focus is to drive high productivity and generate revenue for your business.
When the business thrives, I win.
I would love to learn the ideas you have in boosting your business. Feel free to chat me Asap!
Steps for completing your project
After purchasing the project, send requirements so Chiamaka can start the project.
Delivery time starts when Chiamaka receives requirements from you.
Chiamaka works on your project following the steps below.
Revisions may occur after the delivery date.
Receive the job from client. Start work. Deliver job done.
Sending me a detailed instructions or specifying the type of service you need will do he magic. I will appreciate if you can be as explicit as possible to avoid delays or cancellations.
Receive the job from client. Start work. Deliver job done.
If you buy my service , I will work 40 hours per week for a month providing customer support for any service provider. This service includes email support services or live chat support services and phone support. Also not limited to Virtual Assistant