You will get an industry-leading complaint investigation and resolution letter.
Project details
You will receive an independent and non-bias review/ investigation of your complaint. All parties will be addressed and the correct outcome will be provided based on the processes/regulations you have in place. The case outcome will be either Defended, Upheld or Partial Uphold.
Project Type
Project Management, Customer Support, OtherWhat's included $349
These options are included with the project scope.
$349
- Delivery Time 5 days
- Number of Revisions 1
Optional add-ons
You can add these on the next page.
Fast 2 Days Delivery
+$49.99
Additional Revision
+$49.99About Nick
Specialist in the financial sector, Complaints, Quality assurance
Worcester, United Kingdom - 5:18 am local time
Complaints, Pensions, Debt Management, Quality Assurance and analytical roles.
I am a Subject Matter Expert in Complaints / Customer service and I am an experienced Outcome Tester. I identify current business fails and create new processes in line with the relevant governing bodies.
Contracted on projects for Barclays, Lloyd's Banking Group, Welcome Finance, Bradford & Bingley Mortgages just to name a few of my high level clients.
Secured / Unsecured Lending / Service Complaints * Investment Plans * QA and feedback * Debt
Management / Financial Planning * Root Cause Analysis * KYC / EDD / PEP / Sanctions * GDPR * Arrears Collections * Complex Redress and Prior Redress Calculation Building * Credit Reference Agency Checks and Amendments * Affordability / Eligibility / Sustainability Creditworthiness Assessments *
So what do I do now? I currently freelance while working remotely from my boat which I sailed to Ibiza during COVID in 2020 on my own. I am either rebuilding engines on super yachts, or taking on Upworks contracts.
Steps for completing your project
After purchasing the project, send requirements so Nick can start the project.
Delivery time starts when Nick receives requirements from you.
Nick works on your project following the steps below.
Revisions may occur after the delivery date.
complaint resolution service
After receiving the complaint, relevant information will data gathered, and then reviewed, then an outcome assessed followed by the final response letter created and provided to all parties.