You will get Gorgias Audit + Optimization
Top Rated
Top Rated
Project details
Clean up your Gorgias setup and implement the changes that make support faster, cleaner, and easier to scale.
This package is for eCommerce brands already using Gorgias that need real improvements, not just recommendations.
I will audit your current setup and optimize key parts of your support system, including:
• tags, ticket fields, macros, rules, and views
• ticket routing and workflow logic
• repetitive ticket drivers
• support organization and structure
• missed automation opportunities
• 30 days monitoring period for QA
What’s included:
• full audit of your current Gorgias setup
• cleanup and optimization of tags, ticket fields, macros, rules, and views
• workflow improvements based on top ticket drivers
• routing and organization improvements
• light QA and handoff notes
• written summary of changes made (Loom walkthrough if necessary)
Not included:
• full migration from another platform
• full AI Agent deployment
• Help Center article writing
• team training workshop
This is best for brands already on Gorgias that have messy workflows, repetitive tickets, or support operations that feel too manual.
This package is for eCommerce brands already using Gorgias that need real improvements, not just recommendations.
I will audit your current setup and optimize key parts of your support system, including:
• tags, ticket fields, macros, rules, and views
• ticket routing and workflow logic
• repetitive ticket drivers
• support organization and structure
• missed automation opportunities
• 30 days monitoring period for QA
What’s included:
• full audit of your current Gorgias setup
• cleanup and optimization of tags, ticket fields, macros, rules, and views
• workflow improvements based on top ticket drivers
• routing and organization improvements
• light QA and handoff notes
• written summary of changes made (Loom walkthrough if necessary)
Not included:
• full migration from another platform
• full AI Agent deployment
• Help Center article writing
• team training workshop
This is best for brands already on Gorgias that have messy workflows, repetitive tickets, or support operations that feel too manual.
Industry
Business, Consumer Goods, Ecommerce, Retail & WholesalePlatform
Amazon, Shopify, WooCommerceLanguage
EnglishWhat's included $1,500
These options are included with the project scope.
$1,500
- Delivery Time 10 days
Frequently asked questions
28 reviews
(28)
(0)
(0)
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(0)
JK
James K.
Jan 20, 2025
Aristotle is an expert and professional in every sense of the word. We found him at a crucial point in scaling our business, and his Gorgias audit completely transformed our backend operations. He went above and beyond, individually analysing a plethora of tickets - the granular detail and insight granted into the business is literally priceless. Beyond just technical expertise, he took the time to understand our unique challenges and implement practical solutions. If you're reading this and dealing with customer service headaches, just book him. My only regret is not finding him months ago!
JS
Jami S.
Jan 27, 2026
Gorgias Audit and Implementation
Great experience working together. He was very knowledgeable, thorough, and highly responsive throughout the project. Communication was always clear, timelines were well respected, and everything was delivered as agreed. Would definitely recommend and happily work together again.
AK
Angela K.
Jan 20, 2026
Gorgias Audit & Implementation
We're a female bra accessory company based outside of Philadelphia. We went from using native shopify chat to Gorgias with Aris. He is deeply knowledgable, proactive with solutions and organized. We're complex with a medical side of our business with post mastectomy breast forms and typical quirks of sizing/fit in the intimates industry. Aris is easy to work with and his expertise in Gorgias made the process smooth. HIs timelines and adherence to deadlines was tops. Highly recommend Aris for implementation to training customer service.
CA
Claude A.
Jan 19, 2026
Gorgias Setup & Support
Aristotle did a great job with the Gorgias setup and support. He was responsive, knowledgeable, and handled the configuration efficiently. Communication was clear throughout the contract, and he delivered exactly what was needed. Would happily work with him again.
DA
David A.
Jan 8, 2026
Gorgias Admin Training
TH
Tim H.
Oct 28, 2025
Gorgias Audit, Setup & Optimization
About Aristotle Aaron
Gorgias & Shopify Expert | Helpdesk Systems, Automation, AI Agent
100%
Job Success
San Fernando, Philippines - 11:34 pm local time
That includes fixing messy setups, improving workflows, reducing repetitive tickets, and creating scalable CX operations that do not rely on agents doing everything manually.
My work usually includes:
• Gorgias audits and optimization
• tagging, ticket fields, macros, rules, and views
• AI Agent guidance and automation logic
• Help Center and FAQ systems
• support SOPs and process design
• team workflow cleanup and implementation
I focus on implementation, not theory.
That means I look at your actual setup, ticket flow, support issues, and team process, then build the systems that make support faster, cleaner, and easier to scale.
Clients have described my work as:
• “transformed backend operations”
• “cut customer service volume by 50% without losing personal touch”
• “automation boosted sales by answering pre-purchase doubts”
• “worth its weight in gold”
Top Rated Plus freelancer with 100% Job Success.
If you need someone who understands Gorgias beyond basic setup and can actually improve how your support operation runs, I’m a strong fit.
Steps for completing your project
After purchasing the project, send requirements so Aristotle Aaron can start the project.
Delivery time starts when Aristotle Aaron receives requirements from you.
Aristotle Aaron works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Call - 30 minutes
A 30 minute call to identify your known pain points. We will also discuss the details of the audit and what are the requirements for a successful audit and implementation process.