You will get an organize and well handled Customer Service Department
Top Rated
Top Rated
Project details
If you are looking for someone to handle your Customer Service Department, you've come to the right person,
I have spent my career in the customer service department for almost a decade now. I started at the bottom as a customer service representative to being a team leader and a manager.
I can help you build your process, work on setting up your tools and CRM, execute your plans and do the admin side.
I am proficient in using Shopify, Konnektive CRM, Zendesk, Gorgias, Intercom, Aircall, Oberlo, Aliexpress, Slack, Asana, Trello, Google Apps, Microsoft Apps, and many more.
I have spent my career in the customer service department for almost a decade now. I started at the bottom as a customer service representative to being a team leader and a manager.
I can help you build your process, work on setting up your tools and CRM, execute your plans and do the admin side.
I am proficient in using Shopify, Konnektive CRM, Zendesk, Gorgias, Intercom, Aircall, Oberlo, Aliexpress, Slack, Asana, Trello, Google Apps, Microsoft Apps, and many more.
Industry
Arts, Consumer Goods, Cryptocurrency & Blockchain, Ecommerce, Games, Health & Wellness, Hospitality & Tourism, Insurance, Kids & Family, Manufacturing, Media & Entertainment, Real Estate, Retail & Wholesale, Sports & Recreation, Technology & Internet, Transportation & AutomotivePlatform
Amazon, Shopify, WooCommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$400
|
Standard
$750
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 30 days |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
Optional add-ons
You can add these on the next page.
Additional Management Day
(+ 1 Day)
+$50
41 reviews
(35)
(5)
(1)
(0)
(0)
This project doesn't have any reviews.
AS
Aniqi S.
Jun 29, 2026
Customer Support Manager – Shopify E-commerce Store
Michelle was great to work with. She was detail-oriented, reliable, and always focused on delivering quality work. She communicated clearly, stayed accountable, and made sure everything was handled properly from start to finish. Overall, I had a very positive experience and would definitely recommend working with her.
DR
Diane R.
Jun 7, 2024
Customer Happiness Manager
Michelle has been amazing! We look forward to hiring Michelle again in future :)
OK
Oru K.
Aug 10, 2023
Email Customer Service for e-commerce sites
MA
Michelle A.
Jul 2, 2023
Right Hand to the CEO
Michelle is the best person I’ve ever met and worked with in my entire career. She made my busy life a lot easier, she is very skilled, and her work ethic was simply the best! Can think outside the box and she's a problem solver which made our work a lot more efficent. I would definitely rehire her again. Thank you!
MA
Michelle A.
Dec 29, 2022
Customer Service for a fast growing Sports brand! (Long Term)
Michelle is an A+++, a real expert on her craft, she knows her job well, and she really did well in managing the team and support process, we're ending this contract as she was promoted to a COO role. Thank you!
About Michelle
A+ Customer Service Manager - Shopify/eCommerce Store Expert and COO
100%
Job Success
Antipolo, Philippines - 12:12 pm local time
I’ve progressed from frontline support roles to senior positions including Customer Support Manager, Operations Manager, Recruitment Manager, and Project Manager. This has given me a strong understanding of how customer experience, systems, logistics, and internal workflows connect and impact revenue, retention, and brand reputation.
Core Expertise
Customer Support & Operations
• End to end email, phone, and live chat support
• Inbox organisation, workflow optimisation, and response time reduction
• Escalation handling and complex case resolution
• SOP creation and documentation for customer service teams
Chargeback & Dispute Specialist
• Hands on management of chargebacks and disputes across Shopify, Stripe, PayPal, Klarna, Clearpay, Ebanx, Mollie, and Afterpay
• Dispute prevention strategies through accurate communication and policy aligned resolutions
• Evidence preparation, response drafting, and win rate improvement
Trustpilot & Reputation Management
• Trustpilot review monitoring and response management
• Strategies to improve review quality and increase 5 star ratings
• Handling negative feedback professionally to protect brand credibility
Ecommerce & Technical Skills
• Shopify admin management and theme updates
• Full product upload lifecycle from setup to launch
• Order, inventory, and logistics coordination
• Helpdesk and CRM setup including Gorgias, Zendesk, Freshdesk, Intercom, and similar platforms
Management & Leadership
• Team leadership and performance management
• Payroll coordination and scheduling
• Recruitment, hiring, and onboarding
• Cross functional collaboration with marketing, logistics, and development teams
Tools & Platforms
Shopify, WooCommerce, Amazon, Etsy, Bol(dot)com
Gorgias, Zendesk, Freshdesk, Intercom
Asana, Trello, Monday(dot)com, Jira
Aircall, ShipStation, ERP systems, Salesforce
What I Bring to Your Business
I don’t just respond to tickets. I take ownership of problems, improve systems, reduce disputes, and help businesses scale customer support without sacrificing quality. I am detail oriented, reliable, and proactive, with a strong ability to work independently while aligning closely with business goals.
If you’re looking for someone who can manage customer support professionally, protect revenue through strong dispute handling, improve public reviews, and help your operations run smoothly, I would be happy to discuss how I can support your business.
Steps for completing your project
After purchasing the project, send requirements so Michelle can start the project.
Delivery time starts when Michelle receives requirements from you.
Michelle works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Information
Process Review