You will get an organized inbox, calendar and admin system that keeps you stress-free
Project details
I combine inbox and calendar management with smart workflow improvements that most Virtual Assistants do not offer. With a workflow tailored to your specific needs ,I help keep your day running smoothly and you get back at least 4 hours of your time back each day to focus on growth.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Real Estate, Retail & Wholesale, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$95
|
Advanced
$197
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Basic Photo Editing | - | - | |
Organize & Classify/Tag Files | - | ||
Formatting & Clean Up | - | ||
Project Management Support | - | - | |
Travel Planning | - | - | - |
Frequently asked questions
2 reviews
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MH
Muhammad Hammad H.
Mar 10, 2026
Virtual Assistant (Developer Blogging Platforms Setup – Hashnode, Dev.to & Medium.com)
She works really well and handles confidential information with care. She clearly communicated with me and even sugessted places of minor improvements. She went out of her way to create some graphics for my blog accounts. I really liked working with her and would definitely recommend her for VA roles.
MH
Muhammad Hammad H.
Dec 18, 2025
Virtual Assistant for Process Documentation & Business Setup (Software Agency)
I reviewed Ebikere’s work as part of a paid task focused on project assignment, handoff, and internal documentation.
Ebikere delivered well-structured, execution-oriented documentation with a strong emphasis on clarity, accountability, and smooth transitions between team members. She also proactively suggested usability improvements, such as incorporating video walkthroughs into documentation.
She would be a solid choice for administrative support or internal process documentation work.
Ebikere delivered well-structured, execution-oriented documentation with a strong emphasis on clarity, accountability, and smooth transitions between team members. She also proactively suggested usability improvements, such as incorporating video walkthroughs into documentation.
She would be a solid choice for administrative support or internal process documentation work.
About Ebikere Sonia
Customer Support Specialist | Email & Live Chat | Order & CRM Support
Benin City, Nigeria - 5:28 pm local time
I'm a Zendesk Certified Customer Support Specialist and I fix the exact problem you're probably dealing with including slow replies, missed tickets, and messy CRM data costing you customers you already paid to get.
I've managed 200+ customer support tickets a week across email, live chat, and helpdesk tools, holding a 98% resolution rate. On one team, I cut first response time from 3 hours to 45 minutes, no extra headcount, just a better workflow.
Here's What I Handle:
CUSTOMER SUPPORT & HELPDESK
Email support, live chat support, and social media support using Zendesk, Freshdesk, and Intercom. Ticket management, SLA setup, escalations, order tracking, and knowledge base updates — all with clear, professional communication.
CRM SETUP & MANAGEMENT
Setup and cleanup for HubSpot CRM, Pipedrive, Zoho CRM, and Airtable. I organize customer data, build pipelines, track leads, and automate workflows so nothing slips through. I've built WhatsApp-to-Airtable systems for lead capture and order tracking.
VIRTUAL ASSISTANT & ADMIN SUPPORT
Inbox and calendar management, scheduling, appointment booking, SOPs, and Google Workspace admin. I also handle lead generation and pipeline tracking . For a cybersecurity firm, I generated 25 qualified leads, organized them into a CSV, and built a tracking dashboard so the sales team never lost a follow-up.
Clients usually get back 10-15 hours a week once I take this off their plate.
WHY WORK WITH ME:
- Zendesk Certified Customer Service Professional
- Google Technical Support Certified
- 98% ticket resolution rate
- Fast communicator, usually replies within 4 hours
- Comfortable across time zones
- GDPR-aware, NDA-ready
TOOLS I WORK WITH:
Zendesk, Freshdesk, Intercom, HubSpot CRM, Pipedrive, Zoho CRM, Airtable, Notion, Shopify, Google Workspace, Slack, ClickUp, Trello, Asana and GHL
Message me and tell me what's slowing your support or CRM down. I'll tell you exactly how I'd fix it.
Steps for completing your project
After purchasing the project, send requirements so Ebikere Sonia can start the project.
Delivery time starts when Ebikere Sonia receives requirements from you.
Ebikere Sonia works on your project following the steps below.
Revisions may occur after the delivery date.
Analyze client expectations & goals
Make sure I understand what the client wants.
Cleanup &Setup
I organize your inbox, calendar, folders and communication flow.