You will get Analyzed Sales Calls and Get a Full QA Scorecard
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Top Rated
Project details
With over 14 years of experience in sales operations, QA auditing, and coaching high‑performance teams across the US, Canada, and Europe, I bring a structured and data‑driven approach to call analysis. What sets this project apart is the combination of technical QA expertise, real sales leadership experience, and a proven ability to translate call behavior into clear, actionable improvements.
I don’t just score calls , I diagnose patterns, identify the root causes behind low conversion, and deliver insights your team can apply immediately. My background in sales coaching, quality assurance, and CRM‑driven operations ensures every audit is accurate, consistent, and aligned with real revenue outcomes. This project is built to give you clarity, speed, and a professional evaluation that elevates your entire sales process.
I don’t just score calls , I diagnose patterns, identify the root causes behind low conversion, and deliver insights your team can apply immediately. My background in sales coaching, quality assurance, and CRM‑driven operations ensures every audit is accurate, consistent, and aligned with real revenue outcomes. This project is built to give you clarity, speed, and a professional evaluation that elevates your entire sales process.
Purpose
BusinessIndustry
Business Services & Consulting, Cybersecurity, Data Analytics, Ecommerce, Financial Services, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Real Estate, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Optional add-ons
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Single - Call Audit Analysis
+$12Frequently asked questions
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About Denis
Operations Lead & QA | Sales & Customer Support Performance Coach
100%
Job Success
Managua, Nicaragua - 7:49 am local time
Hello, and thank you for visiting my profile. My name is Denis Granizo, and I bring over 14 years of experience supporting companies across the United States, Canada, and Europe in roles that combine Team Leadership and supervision for customer service and B2B consultative Sales , intake, operations, back office, call quality auditing, and executive coaching. My focus has always been the same: bring structure, clarity, and measurable results from day one.
I have worked in high‑volume environments, remote teams, and complex operational structures, developing a strong blend of operational discipline, professional communication, and strategic thinking. I am bilingual (English/Spanish), highly organized, and meticulous with data accuracy and confidentiality.
What I Bring to Your Project:
- B2B Consultative Sales: prospecting, cold calling, deep discovery, objection handling, disciplined follow‑up, and closing.
- Sales Training: implementation and teaching of standardized sales techniques, skill development, structured 1:1 and group sessions, performance frameworks, and continuous coaching to elevate results.
- Call Quality Auditing: detailed analysis of call transcripts, evaluation of key criteria, identification of improvement opportunities, actionable feedback, and standardization of best practices to increase conversion.
- Intake & Client Services: case classification, documentation, form management, client communication, and issue resolution.
- Operations & Back Office: reporting, CRM management (HubSpot, Salesforce), quality control, documentation, and process standardization.
- Executive & Team Coaching: structured sessions, performance analysis, strategic guidance, and development of professional competencies.
- SOPs & Process Optimization: creation, improvement, and auditing of workflows, checklists, scripts, and operational documentation.
- Administrative Support: calendar management, interdepartmental coordination, task follow‑up, information organization, and general support.
Professional Experience:
-Sales Team Lead & Executive Coach-
- Delivered 1:1 and group training for sales teams.
- Conducted call audits, performance analysis, and metric‑based coaching.
- Implemented consultative sales methodologies and quality standards.
- Developed and trained standardized sales techniques to improve seller performance.
- Created SOPs, conversation guides, and continuous improvement processes.
-Sales Representative / B2B Consultant-
- Outbound prospecting, cold calling, and lead qualification.
- Deep discovery to identify real client needs.
- Solution presentation, objection handling, and consultative closing.
- Accurate CRM documentation and disciplined pipeline management.
-Intake & Client Services Specialist-
- Received, classified, and prioritized client requests.
- Managed documentation, contracts, and forms.
- Maintained professional communication with clients and internal teams.
- Resolved cases and ensured compliance.
-Operations & Administrative Support-
- Created and audited internal processes.
- Managed reports, databases, and operational documentation.
- Coordinated logistics, schedules, and interdepartmental communication.
- Optimized workflows and reduced operational errors
If you’re looking for someone organized, reliable, process‑driven, and able to integrate quickly into your operation, I’d be happy to support your project. My goal is to help you work with more clarity, efficiency, and professionalism.
Thank you for your time. I’m ready to get started.
Sincerely,
Denis Granizo
Steps for completing your project
After purchasing the project, send requirements so Denis can start the project.
Delivery time starts when Denis receives requirements from you.
Denis works on your project following the steps below.
Revisions may occur after the delivery date.
I identify patterns, trends, and root causes affecting performance.
I conduct qualitative and quantitative evaluations and behavioral analysis across agents.
Structured report with insights and actionable recommendations.
The report includes findings, performance gaps, and clear steps to improve conversions.