You will get Asistente Virtual para soporte al cliente vía Chat y Email
Project details
Expert Customer Service Specialist | 12 Years of Experience
My name is Victor Grisales, and I am a professional with a solid career in Customer Support. For 12 years (2013-2025), I worked at Konecta, a leading BPO, where I specialized in creating "memorable moments" for every customer.
I offer high-level expertise in:
Conflict Resolution: Handling PQR's (Complaints and Claims) with empathy.
Technical Support & Billing: Managing complex inquiries and payment processes.
Sales & Retention: Keeping customers loyal and driving growth.
Efficiency: Consistently meeting high quality and productivity standards.
I am ready to bring my decade of experience to your project
My name is Victor Grisales, and I am a professional with a solid career in Customer Support. For 12 years (2013-2025), I worked at Konecta, a leading BPO, where I specialized in creating "memorable moments" for every customer.
I offer high-level expertise in:
Conflict Resolution: Handling PQR's (Complaints and Claims) with empathy.
Technical Support & Billing: Managing complex inquiries and payment processes.
Sales & Retention: Keeping customers loyal and driving growth.
Efficiency: Consistently meeting high quality and productivity standards.
I am ready to bring my decade of experience to your project
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Financial Services, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$200
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 5 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $60About Victor Alfonso
Virtual Assistant | Customer Success Expert | 12+ Years in Top Global
Neira, Colombia - 2:19 am local time
Mi valor agregado:
Experiencia de Clase Mundial: 12 años dominando procesos de atención al cliente en el sector, garantizando seguridad y eficiencia en entornos virtuales.
Dominio de Herramientas: Manejo experto de aplicativos empresariales, CRMs y sistemas de gestión masiva de datos.
Resolución de Conflictos: Capacidad probada para manejar situaciones críticas bajo presión, manteniendo la calidad y empatía que exigen las grandes marcas globales.
Asistencia Administrativa: Organización profesional, gestión de chat correos y soporte de oficina con disciplina corporativa.
Mi objetivo es traer esa experiencia de nivel corporativo a tu negocio, asegurando que tus clientes reciban la mejor atención posible. ¡Estoy listo para empezar!
Steps for completing your project
After purchasing the project, send requirements so Victor Alfonso can start the project.
Delivery time starts when Victor Alfonso receives requirements from you.
Victor Alfonso works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and System Access
I will review your specific requirements and ensure I have all necessary accesses to your CRM, email, or support platforms to start working immediately
Daily Support & Operations
I will handle customer inquiries through your preferred channels, ensuring high-quality responses, resolving conflicts, and providing a daily report on resolved cases