You will get Assistant for Customer Support and Order Management on Weekends
Project details
Call me Miya. I am an experienced Customer Support and Order Management Agent with Team Leading experience. I am very comfortable with training people when it comes to providing customer support and my main tasks include:
• Customer Support via e-mail, phonecalls, live chat, Teams
• Stock management
• Creation and analysis of reports related to customer orders
• Processing urgent orders, as well as NBDs, etc.
• Delivery tracking
• Escalation and issue solving
• Communication via e-mail, inbound and outbound calls
• Usage of company-specific softwares
• Ticket creation on multiple platforms
• Weekly/bi-weekly meetings for further improvement of the service and issue clarification
• Weekly/bi-weekly meetings with the logistics companies to discuss issues and possible improvement of their service
As long as we are communicating clearly, I will be able to provide high-quality work and an outstanding performance, leaving you 100% satisfied with the results.
• Customer Support via e-mail, phonecalls, live chat, Teams
• Stock management
• Creation and analysis of reports related to customer orders
• Processing urgent orders, as well as NBDs, etc.
• Delivery tracking
• Escalation and issue solving
• Communication via e-mail, inbound and outbound calls
• Usage of company-specific softwares
• Ticket creation on multiple platforms
• Weekly/bi-weekly meetings for further improvement of the service and issue clarification
• Weekly/bi-weekly meetings with the logistics companies to discuss issues and possible improvement of their service
As long as we are communicating clearly, I will be able to provide high-quality work and an outstanding performance, leaving you 100% satisfied with the results.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $44
These options are included with the project scope.
$44
- Delivery Time 1 day
- Number of Hours of Work 8
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
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PA
Precise A.
Jul 8, 2024
Earn $14 per hour recording 1.5-hour audio in an EU Portuguese accent!
Great Freelancer
TL
Taco L.
Jun 11, 2024
Evaluating Our Order Confirmation Page
Working with Solomiya was great! She completed the task quickly and professionally.
About Solomiya
Customer Support and Order Management with Team Leading Experience
100%
Job Success
Viseu, Portugal - 6:06 pm local time
Being fluent in Portuguese, English, Ukrainian and Russian, I can provide my services for you in multiple languages. One of my great strengths is being an excellent multitasker and working hard to make sure all of your needs are met. I always have the ability to adapt and to be flexible when it comes to embracing new projects.
Both my bachelors degree in Management of Human Resources and my work experience have contributed to my extensive Excel knowledge, which I can apply in order processing, data analysis and creation of any relevant reports you require.
BUT communication is key, so talk to me in order to make sure that we have a great time working together!
Steps for completing your project
After purchasing the project, send requirements so Solomiya can start the project.
Delivery time starts when Solomiya receives requirements from you.
Solomiya works on your project following the steps below.
Revisions may occur after the delivery date.
First Contact
I will carefully analyze what you have sent me and make sure that everything is clear from the start.
Room for Questions
If I am facing any issue that requires your feedback, I will be contacting you. Please feel free to contact me as well if there is anything else you would like to add or discuss with me.