You will get Audit your Spanish Customer Support Quality (CSAT/NPS)
Project details
Are your Spanish-speaking customers unhappy with your support? Is your CSAT dropping and you don't know why?
I am Diego, a Senior CX & QA Consultant with over 9 years of experience leading Quality Assurance operations across the LATAM market for major telecom corporations. I don't just count mistakes; I find the root causes of customer friction.
In this QA Audit, I will:
Evaluate your team's Spanish interactions (Tickets, Chats, or Calls).
Analyze tone of voice, empathy, and grammar.
Check adherence to your company’s Standard Operating Procedures (SOPs).
What you will receive:
A detailed executive report highlighting common agent errors, process gaps, and actionable recommendations to immediately improve your CSAT and SLA compliance.
Stop guessing what's wrong with your customer service. Let an expert audit your operation so you can scale with confidence.
I am Diego, a Senior CX & QA Consultant with over 9 years of experience leading Quality Assurance operations across the LATAM market for major telecom corporations. I don't just count mistakes; I find the root causes of customer friction.
In this QA Audit, I will:
Evaluate your team's Spanish interactions (Tickets, Chats, or Calls).
Analyze tone of voice, empathy, and grammar.
Check adherence to your company’s Standard Operating Procedures (SOPs).
What you will receive:
A detailed executive report highlighting common agent errors, process gaps, and actionable recommendations to immediately improve your CSAT and SLA compliance.
Stop guessing what's wrong with your customer service. Let an expert audit your operation so you can scale with confidence.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Software, TelecommunicationsLanguage
SpanishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$125
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 5 days | 8 days | 12 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
About Diego
Senior CX & QA Consultant | Native Spanish Quality Auditor
Cordoba, Argentina - 2:44 pm local time
Bad customer service costs you money and loses loyal clients. If you need to improve your team's performance, optimize your processes, or ensure your Spanish-speaking customers get the best support, I can help you.
I am a Customer Experience (CX) and Quality Assurance (QA) Expert with over 9 years of experience. I have worked optimizing massive corporate accounts in the telecommunications and retail industries across Latin America.
How can I help your business grow?
QA Auditing: I monitor and review interactions (calls, chats, emails in Spanish) to make sure your quality standards are met. I focus on improving your KPIs (CSAT, NPS, SLAs).
Process Creation: I design workflows, support manuals, and response templates to standardize your brand's voice.
B2B/B2C Crisis Management: I handle escalated complaints and help you retain high-value customers.
Team Coaching: Proven experience managing, training, and coaching support teams (20+ agents).
I am based in the Central European Time (CET) zone, providing strategic coverage for global operations.
Send me a message today, and let's turn your customer support into your best asset!
Steps for completing your project
After purchasing the project, send requirements so Diego can start the project.
Delivery time starts when Diego receives requirements from you.
Diego works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Data Review
I will review your brand guidelines and collect the required Spanish tickets/chats to ensure a balanced audit across your team.