You will get Automotive Service Advisor Support for Your Auto Repair Shop
Top Rated
Project details
Keep your service department efficient without overloading your in-house team. I provide professional remote automotive service advisor support for repair shops and dealerships, handling inbound service requests, customer communication, repair estimates, DVI review, appointment coordination, follow-ups, and repair order updates.
With hands-on automotive after-sales experience and proficiency in platforms like INCADEA, Protractor, Iziflo, Autoflow, Garagegrowth, Diapad and Goto, I integrate quickly into your workflow to help improve response times, customer satisfaction, and daily shop operations.
With hands-on automotive after-sales experience and proficiency in platforms like INCADEA, Protractor, Iziflo, Autoflow, Garagegrowth, Diapad and Goto, I integrate quickly into your workflow to help improve response times, customer satisfaction, and daily shop operations.
Industry
Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$150
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
3 reviews
(3)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
CG
Clint G.
Mar 23, 2026
Admin
NS
Nathan S.
Jan 27, 2026
Providing Feedback on an Online Jobs Program
CG
Clint G.
Dec 1, 2025
Remote Estimator / Advisor / CRM / Process Auditor
Great work
About Sesugh
Automotive Service Advisor |CRM |Technical Support |Customer Support
100%
Job Success
Lagos, Nigeria - 7:06 pm local time
What sets me apart is the rare combination of mechanical engineering depth and frontline customer engagement. I don't just log tickets: I diagnose root causes, coordinate repairs, and translate technical complexity into clear communication that keeps customers coming back. I've managed 35+ daily service and parts requests, audited CRM processes, and built workflows that turn one-time visitors into loyal brand advocates.
Here's what I can do for your business:
⭐ Automotive service advising — repair estimates, DVI reviews, workshop coordination, and parts sourcing
⭐ Technical support — troubleshooting via chat, email, and phone with engineering-backed solutions
⭐ CRM setup and management — HubSpot, Iziflo, Autoflow, Protractor, Incadea, Garagegtowth
⭐ Customer retention strategy — complaint resolution, follow-up systems, and loyalty workflows
⭐ Process auditing — identifying gaps in service delivery and fixing them permanently
IBM-certified in Customer Engagement (Problem Solving, Process Controls, and Communication Dynamics). Coursera-certified in Interpersonal Skills.
On Upwork: Top Rated, 5-star rating across all completed contracts, with clients in North America and West Africa. Past employers include CFAO Mobility (Suzuki), FUSO Assembly Plant, Sylvan Lake Autopro, and Repairwise.
If you need someone who understands both the technical and human side of automotive service and customer support, send me a message; I typically respond within a few hours and I'm ready to start immediately.
Steps for completing your project
After purchasing the project, send requirements so Sesugh can start the project.
Delivery time starts when Sesugh receives requirements from you.
Sesugh works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
I’ll begin with understanding your shop’s current process, customer handling system, scheduling method, and service workflow requirements.
CRM & Communication Setup
I'll integrate into your existing systems and establish communication channels for smooth daily operations.