You will get Be your bilingual LATAM mystery shopper and test your UX
Project details
Do you really know what your LATAM and Spanish-speaking customers experience when they contact your company?
I am Diego, a Senior CX & QA Consultant. Companies often think their support flow is perfect, but customers drop off due to hidden friction points, robotic agents, or cultural misunderstandings.
As your Professional Mystery Shopper, I will:
Adopt a specific customer persona.
Navigate your sales funnel or customer journey.
Contact your support team via Chat, Email, or Phone (in native Spanish).
Evaluate agent empathy, resolution time, and brand voice.
What you will receive:
A comprehensive, unbiased report (in English) detailing exactly where your customers get frustrated, how your agents actually behave when managers aren't looking, and actionable steps to fix your UX.
Let's test your real customer experience today!
I am Diego, a Senior CX & QA Consultant. Companies often think their support flow is perfect, but customers drop off due to hidden friction points, robotic agents, or cultural misunderstandings.
As your Professional Mystery Shopper, I will:
Adopt a specific customer persona.
Navigate your sales funnel or customer journey.
Contact your support team via Chat, Email, or Phone (in native Spanish).
Evaluate agent empathy, resolution time, and brand voice.
What you will receive:
A comprehensive, unbiased report (in English) detailing exactly where your customers get frustrated, how your agents actually behave when managers aren't looking, and actionable steps to fix your UX.
Let's test your real customer experience today!
Project Type
Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$35
|
Standard
$65
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 5 days | 8 days | 12 days |
Number of Revisions | 3 | 5 | 9 |
About Diego
Senior CX & QA Consultant | Native Spanish Quality Auditor
Cordoba, Argentina - 2:22 am local time
Bad customer service costs you money and loses loyal clients. If you need to improve your team's performance, optimize your processes, or ensure your Spanish-speaking customers get the best support, I can help you.
I am a Customer Experience (CX) and Quality Assurance (QA) Expert with over 9 years of experience. I have worked optimizing massive corporate accounts in the telecommunications and retail industries across Latin America.
How can I help your business grow?
QA Auditing: I monitor and review interactions (calls, chats, emails in Spanish) to make sure your quality standards are met. I focus on improving your KPIs (CSAT, NPS, SLAs).
Process Creation: I design workflows, support manuals, and response templates to standardize your brand's voice.
B2B/B2C Crisis Management: I handle escalated complaints and help you retain high-value customers.
Team Coaching: Proven experience managing, training, and coaching support teams (20+ agents).
I am based in the Central European Time (CET) zone, providing strategic coverage for global operations.
Send me a message today, and let's turn your customer support into your best asset!
Steps for completing your project
After purchasing the project, send requirements so Diego can start the project.
Delivery time starts when Diego receives requirements from you.
Diego works on your project following the steps below.
Revisions may occur after the delivery date.
Scenario Planning
We will define the persona and the specific friction points you want me to test in your funnel.