You will get Best Customer Service in English and French
Rising Talent
Rising Talent
Project details
I am fluent in both French and English, with 5 years of experience in virtual assistance, customer service, telemarketing, appointment setting, email management, and translation. I have extensive knowledge of the French market and French-speaking Canada. Known for being dynamic, professional, courteous, and dedicated to delivering high-quality work, I have consistently received recognition for my contributions on previous projects. I am committed to actively driving results and achieving objectives.
Industry
Business Services & Consulting, Marketing & Advertising, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$50
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 8 | 8 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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II
IMRAN I.
Jun 22, 2024
Virtual Assistant -Newbies Welcome
II
IMRAN I.
May 6, 2024
Virtual Assistant -Newbies Welcome
Your work has been outstanding. Thank you for your expertise and professionalism throughout the project.
About Cedrique
Bilingual Virtual Assistant | Customer Support & Telemarketing
100%
Job Success
Abomey-Calavi, Benin - 4:40 pm local time
I am a dedicated freelancer with 5 years of experience in Customer Support, Telemarketing, and Data Entry. My background in call centers has allowed me to assist customers through phone, email, and social media, ensuring clear communication and excellent service at every step.
Beyond customer support, I have worked on Shopify projects, including product research and uploads, making sure each item is well-documented and optimized. I also have strong skills in business research and lead generation, collecting accurate contact details for outreach campaigns.
I bring proven experience in B2B and B2C telemarketing, managing outbound calls and building positive client relationships. In addition, I am passionate about Web Development, with knowledge of PHP, HTML, CSS, and JavaScript, and I continue to improve my expertise in Excel for data organization and automation.
✨ What I offer
Reliable and professional Customer Support (phone, email, chat, social media)
Accurate Data Entry & Web Research
Shopify Product Management and e-commerce assistance
Effective Telemarketing B2B & B2C
Technical knowledge in Web Development & Excel
Bilingual: French (native) & English (fluent)
If you are looking for a proactive and detail-oriented freelancer who can help you deliver outstanding results and grow your business, I’d be happy to work with you.
Steps for completing your project
After purchasing the project, send requirements so Cedrique can start the project.
Delivery time starts when Cedrique receives requirements from you.
Cedrique works on your project following the steps below.
Revisions may occur after the delivery date.
Debriefing
Training on the project, the customer's requirements and the customer's objective
Strategy development
Based on the debriefing, I will develop customized customer service strategies to achieve the defined objectives.