You will get Bilingual Customer Support | Chat & Email (EN/ES, Non-Voice)
Project details
You will get professional bilingual (EN/ES) customer support via chat and email only (non-voice). I will handle your customers’ questions politely and clearly, follow your scripts or FAQs, and document every interaction in your helpdesk or CRM system.
With 10+ years of experience in customer-facing and back-office roles for US-based companies, I’m used to high-volume environments, clear procedures, and service standards. I focus on accurate, friendly written communication and proper documentation so your team always knows what is happening with each customer.
This service is 100% non-voice (no phone calls). All support is provided via chat and email.
With 10+ years of experience in customer-facing and back-office roles for US-based companies, I’m used to high-volume environments, clear procedures, and service standards. I focus on accurate, friendly written communication and proper documentation so your team always knows what is happening with each customer.
This service is 100% non-voice (no phone calls). All support is provided via chat and email.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Financial Services, Transportation & AutomotiveLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$80
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 2 | 16 | 32 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | ||
Email Support | - | ||
Live Chat Support | - | - |
Frequently asked questions
About Alejandro
Bilingual Medical Billing Back Office | Payment Posting
Barranquilla, Colombia - 2:10 pm local time
I have 12+ years of experience in back-office operations, data entry, and support roles. In my recent roles I have:
- Posted **payments and denials** for high-volume batches (180+ claims per batch/day)
- Worked with payment batches from **$4,000 to $19,000+**
- Created **support claims** and updated records in billing systems and databases
- Maintained **100% accuracy** in data entry for medical and legal records
Tools & platforms:
- **AmexOne, Availity, Optum Financial, Optum Express**
- EMR/CRM medical systems
- Microsoft Excel, Microsoft Office, Asana, Microsoft Teams
I am looking for **remote, non-voice roles**, such as:
- Data Entry (especially in healthcare/medical)
- Payment Posting / Denials Posting
- Medical Billing Back Office
- Database / Records Management
If you need a reliable back-office professional to keep your data and claims accurate and up to date, I’d be happy to support your team.
📌 SERVICE RATES:
- Back Office / Data Entry / Payment Posting (Non-Voice): $10 - $12/hr
- Voice Support / Phone Calls / Legal Intake (Voice): $18 - $25/hr
*Rates may vary depending on project complexity and volume.*
Steps for completing your project
After purchasing the project, send requirements so Alejandro can start the project.
Delivery time starts when Alejandro receives requirements from you.
Alejandro works on your project following the steps below.
Revisions may occur after the delivery date.
Review your business and guidelines
I review your business, target customers, existing scripts/FAQs, and tools so I can answer inquiries according to your brand and standards.
Provide bilingual chat and email support
I handle customer inquiries via chat and email in English and Spanish, answering common questions and escalating complex issues when needed.