You will get Bilingual Customer Support (EN/ES) via Chat or Email
Project details
You will get reliable, bilingual customer support in English and Spanish, delivered with empathy, speed, and professionalism. With over 3 years of experience and deep knowledge of global design and customer platforms, I help businesses connect with their clients through friendly and effective communication.
I specialize in live chat, email support, and social media replies — always focused on clarity, accuracy, and customer satisfaction.
I excel in the following areas:
✔ Ticket Support Systems (Zendesk)
✔ Chat Support (WhatsApp, Slack, Discord, Gmail, Discord, etc.)
✔ Social Media Management (Facebook, Instagram, X, TikTok, LinkedIn, etc.)
⏰I am available Monday to Friday from 7:00 a.m. to 4:00 p.m. (UTC-6), making me an excellent fit for U.S. and LATAM-based businesses. (Weekend support available upon request and with prior notice.)
Let’s work together to elevate your customer experience and build stronger, lasting connections with your audience.
I specialize in live chat, email support, and social media replies — always focused on clarity, accuracy, and customer satisfaction.
I excel in the following areas:
✔ Ticket Support Systems (Zendesk)
✔ Chat Support (WhatsApp, Slack, Discord, Gmail, Discord, etc.)
✔ Social Media Management (Facebook, Instagram, X, TikTok, LinkedIn, etc.)
⏰I am available Monday to Friday from 7:00 a.m. to 4:00 p.m. (UTC-6), making me an excellent fit for U.S. and LATAM-based businesses. (Weekend support available upon request and with prior notice.)
Let’s work together to elevate your customer experience and build stronger, lasting connections with your audience.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Media & Entertainment, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$60
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 4 | 8 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Scriptwriting
(+ 1 Day)
+$20
Summary Report
+$15
Social Media Replies
+$20
Platform-Specific Support
(+ 1 Day)
+$10Frequently asked questions
About Steffany
Customer Service Specialist | Graphic Design Support | (EN/ES)
Managua, Nicaragua - 8:09 pm local time
Currently expanding into Graphic Design, I support clients with creative solutions, branding, and visual content that enhance user experience.
Key strengths:
- Clear, empathetic communication
- Problem-solving under pressure
- Creative and detail-oriented design support
- Leadership, time management, and data analysis
✅ I’m immediately available to help you deliver exceptional customer experiences and boost your brand.
Steps for completing your project
After purchasing the project, send requirements so Steffany can start the project.
Delivery time starts when Steffany receives requirements from you.
Steffany works on your project following the steps below.
Revisions may occur after the delivery date.
Client provides access and project requirements
Includes platform access (if needed), brand tone, preferred communication style, customer service expectations, any existing documentation, etc.
Initial review and clarification (if needed)
I’ll review the materials provided and ask any necessary questions to ensure alignment.