You will get Bilingual Live Chat Support (EN/FR) – Real-Time Customer Assistance
Project details
I provide fast and reliable bilingual (English/French) live chat support for your customers.
Whether you need real-time help for your website, your e‑commerce store, or your support platform,
I respond quickly, professionally, and with a friendly tone that represents your brand.
I can assist with:
• Answering customer questions in EN/FR
• Guiding users through products, orders, or services
• Resolving basic issues and escalating when needed
• Providing clear, structured, and helpful communication
• Following your chat scripts or creating new ones
Choose the tier that fits your needs: 1-hour test, 3-hour support block, or a full-day.
I adapt to your tools and workflows so your customers always feel supported.
Whether you need real-time help for your website, your e‑commerce store, or your support platform,
I respond quickly, professionally, and with a friendly tone that represents your brand.
I can assist with:
• Answering customer questions in EN/FR
• Guiding users through products, orders, or services
• Resolving basic issues and escalating when needed
• Providing clear, structured, and helpful communication
• Following your chat scripts or creating new ones
Choose the tier that fits your needs: 1-hour test, 3-hour support block, or a full-day.
I adapt to your tools and workflows so your customers always feel supported.
What's included
| Service Tiers |
Starter
$15
|
Standard
$45
|
Advanced
$90
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Hours of Work | 1 | 3 | 6 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | - | - |
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15Frequently asked questions
About Maxime
Bilingual EN/FR Customer Support & Virtual Assistant
Beauraing, Belgium - 12:57 pm local time
I’m a bilingual English/French Customer Support & Virtual Assistant specialist with practical working knowledge of Dutch. I support businesses of all sizes — from fast‑moving startups to established companies — by delivering clear communication, reliable operations, and high‑quality customer service.
I manage customer emails, chat, inboxes, translations, scheduling, and administrative workflows with precision and fast turnaround. My goal is to make your operations smoother so you can stay focused on your core priorities.
What I do:
- Bilingual Customer Support (English & French)
- Email, chat, and help‑desk management
- Translation & proofreading EN↔FR + basic NL assistance
- Calendar management, scheduling, and admin support
- Help center updates, FAQ creation, and content review
- Community moderation & customer-facing messaging
Why clients choose to work with me:
- Clear, professional, and friendly communication
- High accuracy and attention to detail
- Fast response times and structured workflows
- Ability to work independently with minimal supervision
- Adaptable to different tools, team sizes, and company cultures
I am available immediately and ready to help.
If you’re looking for reliable bilingual support for your customers or internal operations, I’m ready to help. Let’s make your workload lighter and your processes smoother!
Steps for completing your project
After purchasing the project, send requirements so Maxime can start the project.
Delivery time starts when Maxime receives requirements from you.
Maxime works on your project following the steps below.
Revisions may occur after the delivery date.
Review instructions & access
I check access to your chat tool and review your guidelines or scripts.
Deliver real-time EN/FR chat support
I assist customers, respond quickly, resolve questions, and follow your tone.